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Open nowPosted 3 days ago

Customer Service & Operations Coordinator

VIVALDIS

Where
de Bruxelles-Capitale/Arr. Brussel-Hoofdstad, Belgium
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Your applicationOpen nowCustomer Service & Operations CoordinatorVIVALDIS · de Bruxelles-Capitale/Arr. Brussel-Hoofdstad, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on VIVALDIS's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.2%30 days
  6. 59.1%60 days
This job: posted 3 days ago

The posting

Functie

  • Functie: Customer Service & Operations Coordinator
  • Sector: Mobiliteit & Personenvervoer
  • Localisatie: Neder-Over-Heembeek

Klaar voor een centrale rol in het hart van de Belgische mobiliteit? Als Customer Service & Operations Coordinator ben jij de onmisbare schakel tussen strategische klanten (zoals de NMBS), onze planningsafdeling, het operationele controlecentrum en een netwerk van (onder)aannemers. Je beheert transportopdrachten van A tot Z: van de initiële haalbaarheidsstudie tot de operationele live-opvolging en de finale facturatie.

Jouw takenpakket:

  • Klantbeheer & administratie: Transportaanvragen analyseren, vooraf aftoetsen bij de planning en het volledige verkoopproces opvolgen (offertes, orderbevestigingen, CRM-registratie en facturatiegegevens).
  • Operationele opvolging & dispatch: Ritten afstemmen met interne en externe transporteurs, rittenbladen bezorgen, last-minute wijzigingen beheren en klanten tijdig informeren over bussen en chauffeurs.
  • Incidentbeheer & proactiviteit: Snel en doortastend reageren bij onvoorziene situaties of incidenten, escalaties opvangen en direct passende alternatieven bieden.
  • Naverkoop & facturatiecontrole: Uitgevoerde ritten registreren in klantportalen, rittenbladen en rijuren nakijken, afwijkingen verwerken en inkomende/uitgaande facturen controleren.
  • Kwaliteitsbewaking: Kwaliteit en stiptheid van transporteurs monitoren en corrigerende maatregelen voorstellen om een hoog serviceniveau te garanderen.

Profiel

  • Opleiding & ervaring: Bachelor (logistiek, communicatie, administratie) of gelijkwaardig door ervaring in een rol van operationele klantendienst, dispatching of transportadministratie.
  • Talenkennis: Zeer goede kennis van het Nederlands en Frans (mondeling en schriftelijk, essentieel voor contact met nationale klanten en vervoerders).
  • Vaardigheden: Stressbestendig, sterk in prioriteiten stellen, punctueel in administratie en communicatief vaardig.
  • Veiligheidsbewustzijn: Je onderschrijft het strikte alcohol- en drugsbeleid met nultolerantie op de werkvloer (conform CAO nr. 100).

Wat je van ons krijgt

Interesse in deze uitdaging?

Solliciteer vandaag nog bij het team van Vivaldis Brussel:

?? Tel: 02 808 56 23

? E-mail: [email protected]

.

Posting text belongs to the employer. Removal requests: contact us.

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    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

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