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Open nowFirst seen 5 hours ago

Asistente de Servicio al Cliente

VLS Environmental Solutions54 open roles

Where
Mexicali, MX-BCN, MEX
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Your applicationOpen nowAsistente de Servicio al ClienteVLS Environmental Solutions · Mexicali, MX-BCN, MEX

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on VLS Environmental Solutions's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 5 hours ago

The posting

VLS Environmental Solutions, LLC, is a recognized leader in providing sustainability solutions, with three divisions providing industry-leading services. With a mission to innovate solutions to meet clients' sustainability goals, VLS has over 1,200 employees in 40+ locations across North America.

Waste Services

VLS Waste Services provides customized waste processing solutions for hazardous and non-hazardous industrial and commercial waste, including landfill diversion and sustainability programs, solidification of liquid waste, recycling, wastewater treatment, and waste sequestration.

Railcar Services

VLS Railcar Cleaning and Repair Services division provides specialty cleaning services for difficult-to-clean products, including chemicals, hardened materials, and pressurized gases, and comprehensive repair services for certified full-service repairs, tank car qualifications, and maintenance.

Marine Services

VLS Marine Services division offers state-of-the-art barge cleaning, repair, and gas-free facilities for various chemical solvents and downstream petroleum products.

Puesto: Asistente de Servicio al Cliente

RESUMEN DEL PUESTO

Brindar soporte operativo y administrativo al área de Servicio al Cliente mediante la planeación, programación y seguimiento de los servicios solicitados por los clientes, coordinando las rutas de recolección, el control de materiales de empaque, la generación de órdenes de servicio y el seguimiento documental, con el propósito de garantizar una atención oportuna, el cumplimiento de los compromisos operativos y la satisfacción del cliente, asegurando el apego a los procedimientos internos y la normatividad aplicable.

RESPONSABILIDADES DEL PUESTO

  • Elaborar y administrar el plan de trabajo diario del área de Servicio al Cliente.
  • Programar y calendarizar los servicios solicitados por los clientes.
  • Coordinar las rutas de servicio para categorizadores, recolectores y unidades Roll-Off.
  • Dar seguimiento al cumplimiento del programa diario de servicios.
  • Administrar el inventario de materiales de empaque y controlar sus entradas y salidas.
  • Elaborar Pick List para la entrega de materiales de empaque, solventes y materiales relacionados.
  • Generar órdenes de venta conforme a los servicios programados.
  • Preparar e imprimir las rutas de servicio para el personal operativo.
  • Confirmar oportunamente los servicios programados con clientes y áreas operativas.
  • Elaborar reportes diarios de recolecciones y dar seguimiento a los indicadores del área.
  • Gestionar el envío y seguimiento de los avisos de retorno dentro de los tiempos establecidos.
  • Proporcionar soporte técnico básico relacionado con perfiles y requerimientos de los técnicos.
  • Realizar modificaciones a órdenes de venta cuando sea requerido.
  • Elaborar reportes administrativos para el área comercial y de ventas.
  • Gestionar la adquisición de materiales y suministros requeridos por el área, incluyendo papelería, artículos de limpieza, equipo de protección personal (EPP), materiales para categorizaciones y productos solicitados por los clientes, asegurando su disponibilidad oportuna y el seguimiento del proceso de compra.
  • Preparar y administrar documentación relacionada con Carta Porte cuando aplique.
  • Cumplir con los procedimientos internos de Servicio al Cliente, Seguridad, Calidad y Medio Ambiente.
  • Participar en los programas de capacitación y mantener actualizados los conocimientos relacionados con manejo de residuos peligrosos, seguridad y normatividad aplicable.
  • Contribuir al cumplimiento de los indicadores de desempeño del área, incluyendo tiempos de entrega documental, control de materiales de empaque, cumplimiento del plan de trabajo y atención a clientes.

REQUERIMIENTOS

  • Escolaridad: Licenciatura concluida en Administración, Logística, Comercio Internacional o carrera afín.
  • Experiencia: Mínimo 1 año de experiencia en atención al cliente, servicio al cliente, coordinación de servicios, logística o soporte administrativo.
  • Experiencia en seguimiento de procesos operativos y atención a requerimientos de clientes.
  • Conocimientos: Microsoft Office (Excel, Word y PowerPoint), Google Calendar, Planeación y programación de servicios, Elaboración de órdenes de venta, Control de inventarios de material de empaque, Manejo de documentación operativa, Servicio y atención al cliente,
  • Deseable conocimiento en procesos logísticos y manejo de residuos peligrosos.
  • inglés básico.
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

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