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Open nowPosted 93 days ago

Analista de Backoffice D2C (Operações de E-commerce) Remoto

VML484 open roles

Where
São Paulo, São Paulo, Brazil
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Your applicationOpen nowAnalista de Backoffice D2C (Operações de E-commerce) RemotoVML · São Paulo, São Paulo, Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on VML's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. VML postings stay open a median of 3 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 93 days ago

VML median: 3 days open

The posting

Who We Are

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

For more information, please visit www.vml.com and follow along on LinkedIn #WeAreVML.

Analista de Backoffice D2C (Operações de E-commerce)

Sobre a posição

O(a) Analista de Backoffice D2C será responsável por apoiar e otimizar as operações de Direct-to-Consumer (D2C / E-commerce) na região da América do Norte, garantindo uma experiência eficiente ao cliente por meio da gestão de pedidos, pagamentos, conciliações financeiras, devoluções, reembolsos e melhoria contínua dos processos.

Principais responsabilidades

  • Realizar a gestão e validação de pedidos, garantindo informações corretas de preços, descontos, dados de clientes e disponibilidade de produtos.
  • Monitorar estoque, pedidos pendentes (backorders) e possíveis atrasos de envio.
  • Apoiar processos de pagamentos, investigando falhas, recusas de transações e problemas com gateways de pagamento.
  • Atuar com processadores como Braintree, Affirm ou similares, realizando análises e resolução de problemas.
  • Apoiar processos de prevenção a fraudes e gestão de chargebacks.
  • Realizar conciliações financeiras, validação de pagamentos e geração de relatórios operacionais.
  • Atuar com devoluções, reembolsos e análise de indicadores como RTO (Return to Origin).
  • Apoiar melhorias nos processos de e-commerce e novos canais digitais, como marketplaces e gift cards.

Requisitos

  • Experiência em operações de E-commerce D2C, com atuação em gestão de pedidos, pagamentos, estoque e pós-venda.
  • Conhecimento em gateways de pagamento e processos de estorno/reembolso.
  • Experiência com conciliação financeira, chargebacks e prevenção a fraudes.
  • Conhecimento em plataformas de e-commerce, preferencialmente VTEX, e ERP, como SAP.
  • Capacidade analítica para criação de relatórios e acompanhamento de indicadores.
  • Inglês avançado (obrigatório) para interação com times internacionais.

Modelo de Trabalho

  • 100% Remoto

Modelo de Trabalho

  • 100% Remoto

Na VML, estamos comprometidos em promover um ambiente de trabalho totalmente inclusivo que seja gratificante e que impulsione a carreira. Acreditamos na criação de um ambiente de trabalho dinâmico que valorize a diversidade e a inclusão e nos esforçamos para recrutar uma lista diversificada de candidatos para nos ajudar a atingir esse objetivo. Teremos o prazer de fornecer adaptações razoáveis a pessoas com deficiência que precisem de uma adaptação para usar ou acessar o site de carreiras da VML ou para participar plenamente do processo de candidatura. Caso necessite de uma adaptação para concluir a sua candidatura ou outro aspeto do nosso processo de recrutamento devido a uma deficiência, entre em contato com o nosso departamento de Recursos Humanos ou envie um e-mail para (contato de RH) para solicitar uma adaptação.

Ao clicar em "Enviar Candidatura", as informações que você inserir abaixo serão encaminhadas para a VML. Recomendamos que, antes de prosseguir, você consulte a nossa Política de Privacidade de Recrutamento. Residentes da Califórnia devem consultar o nosso Aviso de Privacidade de Recrutamento da Califórnia. Nestes documentos, explicamos como tratamos os seus dados pessoais no âmbito do processo de candidatura, bem como a forma como poderá atualizar ou remover as informações que nos forneceu.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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