Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 47 days ago

Customer Success Manager/Inside Sales

volarisgroup18 open roles

Where
United States - New York
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success Manager/Inside Salesvolarisgroup · United States - New York

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on volarisgroup's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. volarisgroup postings stay open a median of 6 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 47 days ago

volarisgroup median: 6 days open

The posting

Job Summary:

Criterions provides cloud-based Electronic Health Record (EHR) and Practice Management software to independent medical practices, clinics, and billing services across the country. For over 30 years, we've partnered with clients to simplify the business and clinical sides of running a practice — from e-prescribing and scheduling to patient engagement and reimbursement. Criterions is part of Volaris Group, a global operator of market-leading software businesses.

We believe that listening to our clients is the key to great software — and great software only creates value when clients know how to use it. That's where our Customer Success team comes in.The Customer Success Manager is the primary relationship-builder for a portfolio of Criterions clients, responsible for driving satisfaction, retention, and growth. This person will proactively engage practices to ensure they're getting full value from the Criterions suite (EHR, Practice Management, e-Prescribing, Patient Portal, Scheduler, and related modules), identify underused features that could solve a client's pain points, and surface expansion opportunities for the Sales team. This is an entry-level, high-visibility role well suited to someone early in their career who is curious, organized, and energized by helping people succeed.

Job Description:

Customer Satisfaction & Retention

• Own day-to-day relationships, serving as the trusted point of contact within Criterions.

• Conduct regular check-ins and health assessments (e.g., quarterly business reviews) to gauge satisfaction and address concerns before they escalate.

• Track customer health signals (usage trends, support ticket volume, renewal timing) and flag at-risk accounts to leadership.

• Partner with Support and Product teams to resolve client issues quickly and follow up to confirm resolution and satisfaction.

• Gather and relay client feedback to Product and Training teams to help shape the product roadmap and educational content.

• Work within CRM to update client information including contacts and roles, document calls and all client interactions, conduct online meetings.

• Have a working knowledge of the Criterions software

• Coordinate with Implementation and client support to resolve current and outstanding issues

• Maintain an active client reference list.

Feature Adoption & Proactive Engagement

• Analyze individual client usage of the Criterions suite to identify features or modules that are available but underutilized (e.g., Patient Portal, Appointment Reminders, e-Prescribing tools, reporting).

• Proactively reach out with tailored recommendations, best practices, and short trainings that connect unused features to the client's specific workflow or pain points.

• Deliver or coordinate onboarding refreshers, webinars, and how-to content that raises overall product literacy across the client base.

• Maintain a working knowledge of new releases and features so adoption campaigns stay current.

Growth & Sales Collaboration

• Recognize when a client's needs point to an upsell, cross-sell, or upgrade opportunity (e.g., adding a module, increasing licenses, upgrading service tier), inside sales.

• Document and hand off qualified opportunities to the Sales team with clear context, and support the sales conversation as the client's trusted advisor.

• Track adoption and expansion activity in the CRM, keeping account records accurate and current.

• Contribute to renewal conversations by demonstrating the value the client has realized from the platform.

What You'll Need to Succeed

• 0–2 years of experience in customer success, account management, customer support, sales, or a related client-facing role (internships count).

• Excellent verbal and written communication skills — comfortable explaining software concepts to non-technical users.

• Strong organizational skills and attention to detail; able to manage a portfolio of accounts and multiple priorities at once.

• A consultative, curious mindset — genuinely interested in understanding a client's workflow and finding the right solution.

• Comfort with (or eagerness to learn) CRM and customer success tools (e.g., Salesforce, HubSpot, Gainsight, or similar).

• Bachelor's degree or equivalent professional experience.

Nice to Have

• Experience or familiarity with healthcare, medical practice operations, EHR/Practice Management software, or SaaS.

• Prior exposure to identifying or supporting upsell/cross-sell opportunities.

• Experience with customer health scoring or usage analytics tools.

What We Offer

• Competitive base salary plus performance incentives tied to retention and expansion metrics.

• Comprehensive health, dental, and vision benefits.

• 401(k) with company match.

• Paid time off and company holidays.

• Structured onboarding and ongoing product training.

• A clear growth path within Customer Success, Sales, or Account Management at Criterions and across Volaris Group.

Worker Type:

Regular

Number of Openings Available:

1

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against volarisgroup's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on volarisgroup's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    volarisgroup's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.