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Open nowFirst seen 4 days ago

CUSTOMER CARE OFFICER

Volt Management Services Limited151 open roles

Where
Nairobi, Nairobi County, Kenya
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Your applicationOpen nowCUSTOMER CARE OFFICERVolt Management Services Limited · Nairobi, Nairobi County, Kenya

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Volt Management Services Limited's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 4 days ago

The posting

Are you passionate about delivering exceptional customer experiences, driven to exceed expectations, and eager to make a meaningful impact in people's lives? We are looking for you.

RESPONSIBILITIES:

  1. Sales Transactions: Process sales transactions accurately and efficiently. Handle cash, credit card, and digital payment methods following established procedures.
  1. Prospecting, Upselling and Cross-Selling: Identify opportunities to sell, upsell and cross-sell products based on customer needs and preferences. Maximize revenue by suggesting complementary items.
  1. Inventory Management: Keep track of available stock and inform customers about product availability. Place orders for out-of-stock items as necessary.
  1. Maintain Presentable Workspace: Ensure the front o ce/ counter area is clean, organized, and well-stocked with promotional materials and product information.
  1. Record Keeping: Maintain accurate records of sales transactions, customer interactions, and any relevant information. Assist with maintaining the customer database.
  1. Handle Returns and Exchanges: Process returns, exchanges, and refunds according to Company policies, striving to resolve issues to the customer's satisfaction.
  1. Follow Security Procedures: Adhere to security measures, such as verifying customer identities and preventing fraudulent transactions.
  1. Collaborate with Team: Work closely with colleagues in the sales team, management, and other departments to ensure seamless operations and effective communication.
  1. Any other duties as assigned by line manager, H.O.D.

SKILLS & EXPERIENCE

  • Education: A diploma or equivalent is required. Additional education or training in customer service or sales is a plus.
  • At least three (3) years of work experience in customer service, retail, or sales is advantageous.
  • Familiarity with point-of-sale (POS) systems is a plus.
  • Customer-Focused: Strong customer service skills with a focus on providing a positive and welcoming customer experience.
  • Experience in excel, google sheets and sales reports.
  • Sales Abilities: Ability to identify sales opportunities and effectively communicate product benefits to customers.
  • Adaptability: Comfortable working in a fast-paced environment and handling multiple tasks simultaneously.
  • Attention to Detail: Accurate in processing sales transactions and maintaining records.
  • Problem-Solving: Ability to handle customer inquiries, concerns, and complaints with a solution-oriented approach.
  • Team Player: Willingness to collaborate with colleagues to achieve team and company goals.
  • Professional Appearance: Maintain a neat and professional appearance in line with company guidelines.

YOUR VALUES

  • We value people who are extremely ambitious and have a track record of high-performance and are able to continually step out of their comfort zone.
  • A bias for action, with the ability to operate in an ambiguous environment.
  • A growth mindset we wont be immediate experts in everything we set out to do, but thats ok, as long as were learning and making progress while managing our risk.
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One press. We do the rest.

  1. A CV for this posting

    Written against Volt Management Services Limited's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Volt Management Services Limited's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Volt Management Services Limited's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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