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Open nowFirst seen 5 days ago

Hotel & Fuel Station Operations Manager Department

Volt Management Services Limited151 open roles

Where
Nairobi, Kenya
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Your applicationOpen nowHotel & Fuel Station Operations Manager DepartmentVolt Management Services Limited · Nairobi, Kenya

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Volt Management Services Limited's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Job Purpose

The Hotel & Fuel Station Operations Manager will be responsible for the overall day-to-day management of the hotel and fuel station. The role will oversee staff, customer service, sales, stock management, financial controls, safety, compliance, maintenance, and general business performance.

Hotel Operations

  • Oversee the daily operations of the hotel, including reception, housekeeping, restaurant, and kitchen operations.
  • Ensure high standards of cleanliness, hospitality, and customer service.
  • Monitor bookings, room occupancy, sales, and revenue.
  • Supervise hotel staff and prepare duty schedules.
  • Handle customer complaints and ensure timely resolution.
  • Monitor food, beverage, and other hotel stock to control wastage and costs.
  • Ensure proper cash handling and daily reconciliation.

Fuel Station Operations

  • Oversee the daily operations of the fuel station.
  • Monitor fuel deliveries, stock levels, sales, and daily fuel reconciliation.
  • Ensure accurate recording of fuel received, sold, and remaining in stock.
  • Supervise pump attendants and other station employees.
  • Monitor cash collections, reconciliation, and banking.
  • Identify and report fuel losses, variances, or operational irregularities.
  • Ensure the fuel station is clean, safe, and professionally maintained.

Staff Management

  • Supervise, motivate, and evaluate staff across both operations.
  • Prepare duty rosters and monitor attendance and punctuality.
  • Ensure employees follow company policies and procedures.
  • Address performance and disciplinary issues in accordance with company procedures.
  • Identify staff training and development needs.

Financial & Business Management

  • Monitor daily, weekly, and monthly sales performance.
  • Control operational costs and minimize wastage.
  • Monitor revenue and profitability for both the hotel and fuel station.
  • Ensure proper handling and accountability of company funds.
  • Prepare regular management and performance reports.
  • Identify opportunities to increase revenue and improve profitability.

Health, Safety & Compliance

  • Ensure compliance with applicable hotel, occupational health and safety, environmental, and fuel station regulations.
  • Ensure proper fuel handling and storage procedures.
  • Maintain fire-safety equipment and emergency procedures.
  • Conduct regular safety and operational inspections.
  • Ensure all required licenses, permits, and statutory requirements are maintained.
  • Report accidents, incidents, and safety concerns promptly.

Maintenance & Asset Management

  • Ensure buildings, equipment, fuel pumps, and other company assets are properly maintained.
  • Coordinate preventive maintenance and repairs.
  • Monitor contractors and service providers.
  • Maintain proper maintenance records.

Customer Service & Business Development

  • Maintain excellent relationships with customers and suppliers.
  • Develop initiatives to increase hotel occupancy, restaurant sales, and fuel sales.
  • Monitor customer feedback and implement service improvements.
  • Identify new business opportunities and revenue streams.
  • Maintain the professional image and reputation of the business.

Key Performance Indicators

  • Hotel occupancy and revenue growth
  • Fuel sales volume and revenue
  • Restaurant and food & beverage sales
  • Customer satisfaction
  • Fuel and stock reconciliation accuracy
  • Cost control and reduction of wastage
  • Staff productivity and attendance
  • Compliance with safety and statutory requirements
  • Overall business profitability

Qualifications & Experience

  • Diploma or degree in hospitality management, business management, operations management, or a related field.
  • At least 3–5 years' relevant experience in hotel management, fuel station management, retail operations, or general operations management.
  • Experience managing multiple business operations will be an added advantage.
  • Strong leadership, financial management, stock control, and staff supervision skills.
  • Good communication, reporting, and problem-solving skills.
  • Computer literacy is required.
  • Ability to work flexible hours, including weekends and public holidays.

Personal Attributes

  • Honest and trustworthy
  • Strong leadership skills
  • Results-oriented
  • Customer-focused
  • Highly organized and detail-oriented
  • Good problem-solving skills
  • Strong financial and operational discipline
  • Ability to work under pressure
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  1. A CV for this posting

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