Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 86 days ago

Sr. Customer Success Specialist

volue10 open roles

Where
Kadıköy, Turkiye
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSr. Customer Success Specialistvolue · Kadıköy, Turkiye

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on volue's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 86 days ago

The posting

Volue is a technology company dedicated to powering those who power the world. We work with energy companies, grid operators, and infrastructure providers across 40+ countries — helping them forecast more accurately, trade with confidence, and operate critical infrastructure reliably. Our software, data, and insights support some of the most important decisions in the European energy sector every day. We genuinely care about the green transition, and the work we do here has a real part to play in making it happen.

We are looking for a Senior Customer Success Specialist to join our Customer Success team in Turkey. In this role, you will be responsible for building long-term customer relationships, maximizing customer value, and ensuring successful adoption of Volue's software solutions. You will work closely with customers and cross-functional teams to deliver an outstanding customer experience, identify opportunities for business growth, and contribute to continuous improvements in customer success practices through data-driven insights, automation, and AI-enabled ways of working.

What you will do to make a difference

• Manage strategic customer portfolios and ensure long-term customer satisfaction, retention, and value realization.

• Act as a trusted advisor for customers by understanding their business needs and aligning them with the company’s products and services.

• Monitor customer health, usage, adoption, and feedback to identify risks, improvement areas, and growth opportunities, using data-driven and AI-assisted insights where relevant.

• Lead onboarding, training, product demonstrations, and customer enablement activities.

• Handle complex customer requests, complaints, and escalations in coordination with internal teams.

• Identify upsell and cross-sell opportunities by promoting product value and supporting business growth.

• Improve customer experience by enhancing onboarding processes, tutorials, documentation, communication infrastructure, and AI-supported knowledge resources.

• Leverage AI tools and automation to improve Customer Success workflows, customer support efficiency, reporting, documentation, and internal knowledge management.

• Identify opportunities to apply AI-driven solutions in customer workflows and internal CS processes, supporting the company’s broader AI adoption strategy.

• Provide structured customer feedback to Product and Development teams and contribute to product improvement initiatives.

• Mentor junior team members and support the standardization of Customer Success processes, best practices, and AI-enabled ways of working.

• Participate in cross-functional projects, including AI and automation initiatives, and represent the Customer Success perspective in internal initiatives.

What you need to succeed

Must-Haves

• 5+ years of experience managing client relationships, account management, or customer success in a technology or SaaS environment.

• Bachelor degree in related fields (Engineering, Mathematics, Statistics, Computer Sciences and Management)

• Fluency in English is required.

• Exceptional ability to communicate and foster positive business relationships.

• Integrity, accountability and personal organization are essential.

• Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.

• Experience with database technologies (Preferred MS SQL)

Nice-to-Haves

• Understanding of software development life cycles

• Experience in energy related products is a plus.

• Know-how and experience about Turkish and European Power Markets

• Experience with reporting & Data Visualization tools (Preferred powerBI)

• Experience with database technologies (Preferred MS SQL)

What we offer

• Meaningful work with a clear connection to the energy transition — you will see how your contribution makes a difference.

• Flexible working arrangements and a culture built on trust and autonomy.

• Competitive compensation that reflects your experience and the market

• An international and collaborative environment, with colleagues across 40+ countries.

• Real influence over how your role develops — we welcome people who want to grow with us.

Our Culture

At Volue, we believe that in order to be a successful company, we need to bring everyone to the table. We actively build diverse teams because we know they make better decisions and create more value. By inclusion, we mean creating a sense of belonging and community at work. We want the people of Volue to feel welcome, valued, and encouraged to bring their whole, unique selves to work.Volue is about people. From staff to clients, people are at the center of all our operations. We strive for a flat structure where everyone feels included, appreciated and recognised for their individual contributions — what we call “ONE Volue”.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against volue's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on volue's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    volue's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.