The posting
Pay: $95,000.00 - $105,000.00 per year
Job description:
Clinic Manager Impressions Face and Body | Vos Collection Chicago, IL
What You Are About
You are an experienced healthcare operations leader with a strong background in outpatient plastic surgery, bringing a comprehensive understanding of the unique operational, clinical, and patient experience requirements of a surgical practice.
You are confident overseeing a fast-paced procedural environment, balancing operational efficiency, financial performance, clinical team engagement, and exceptional patient care. You understand the importance of seamless coordination across the surgical journey, from initial consultation and surgical scheduling through pre-operative preparation, procedure coordination, and post-operative care.
You are a natural leader who leads with integrity, accountability, and a servant leadership philosophy. You are commercially minded, highly organized, and comfortable making informed decisions that support both clinical excellence and business growth.
What We Are About
Vos Collection is a curated collection of the most recognized leaders in medical aesthetics, redefining the standard of excellence by providing patients with consistent, remarkable outcomes that help them feel more like themselves.
Our core values are RESPECT, EXCELLENCE, COMMUNITY, INNOVATION, and AGILITY.
What You Can Offer Us
- Direct experience in an outpatient plastic surgery practice or ambulatory plastic surgery center is required. Candidates should have a demonstrated understanding of outpatient surgical operations, including surgical scheduling, pre- and post-operative workflows, patient coordination, clinical operations, and regulatory compliance. General plastic surgery exposure or outpatient healthcare experience in an unrelated specialty alone does not constitute equivalent experience.
- Bachelor's degree in Business Administration, Healthcare Management, or a related field required.
- Minimum of three years of progressive leadership experience in a healthcare, surgical, or medical practice environment.
- Experience managing clinical and administrative teams, including recruitment, development, performance management, and employee engagement.
- Strong understanding of outpatient surgical workflows, including procedure scheduling, provider coordination, patient flow, surgical case preparation, and post-operative follow-up.
- Strong knowledge of Practice Management Systems (PMS), Electronic Medical Records (EMR), and provider scheduling workflows, including optimization of provider templates, daily scheduling efficiency, and system reporting.
- Proven experience managing budgets, P&L, and operational performance metrics.
- Strong business acumen with the ability to analyze financial and operational data, identify opportunities, and drive results.
- Comfortable leading a metrics-driven environment, with accountability for KPIs such as patient retention, conversion, revenue growth, and profitability.
- Excellent communication and interpersonal skills, with the ability to influence and lead cross-functional teams.
- Strategic thinker with the ability to balance patient experience, clinical operations, team engagement, and business outcomes.
- Adaptable, proactive, and solutions-focused in a fast-paced and evolving healthcare environment.
Essential Job Functions
- Oversees all aspects of practice operations to ensure seamless, efficient, and patient-centered experiences across all service lines.
- Oversees the full operational lifecycle of outpatient plastic surgery services, ensuring efficient coordination from initial patient consultation through surgical scheduling, procedure preparation, and post-operative care.
- Manages surgical scheduling and operating room utilization, optimizing provider availability, procedure capacity, and overall operational efficiency.
- Ensures appropriate coordination between surgeons, nursing staff, clinical support teams, and administrative personnel to support seamless surgical workflows.
- Oversees pre-operative and post-operative patient coordination, ensuring appropriate communication, documentation, scheduling, and continuity of care.
- Maintains operational readiness of surgical and procedural spaces, including staffing, supplies, equipment, and inventory management.
- Ensures adherence to applicable healthcare regulations, accreditation standards, infection prevention protocols, and patient safety requirements.
- Partners closely with clinical and operational leaders to ensure alignment with organizational goals, brand standards, and compliance requirements.
- Owns the practice's P&L, with accountability for revenue growth, profitability (EBITDA), and operational efficiency.
- Develops and executes strategic initiatives to drive patient acquisition, retention, and satisfaction.
- Provides leadership to clinical and administrative teams, fostering engagement, accountability, and a culture of excellence.
- Leads performance management processes, including goal setting, coaching, and career development.
- Analyzes financial and operational data to identify trends, forecast performance, and recommend improvements.
- Oversees inventory and cost control systems to ensure accuracy, minimize waste, and maintain appropriate stock levels.
- Monitors surgical practice performance, identifying opportunities to improve case volume, patient conversion, utilization, revenue, and profitability.
- Collaborates with Regional and Corporate leadership to develop short-term objectives and long-range strategic plans.
- Champions continuous improvement and operational best practices, ensuring the practice remains compliant, efficient, and innovative.
- Serves as the key point of contact for internal and external stakeholders, representing the practice with professionalism and leadership.
Position Details
- Job Type: Full-time, permanent
- Schedule: Monday–Friday, 8:00 AM–5:00 PM
- Work Location: In person
- Compensation: $95,000–$105,000 annually
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- How many years of direct management or leadership experience do you have in an outpatient plastic surgery practice or ambulatory plastic surgery surgery center?
- How many years of experience do you have overseeing day-to-day operations and managing clinical and administrative teams within an outpatient plastic surgery practice or surgery center?
- Please describe your experience working in an outpatient plastic surgery practice or surgery center. Include the name/type of facility, your role, the types of procedures performed, and your direct operational management responsibilities.
Work Location: In person
