Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 4 days ago

Customer Advisor (EVHC Specialist)

Vospers48 open roles

Where
Plymouth, United Kingdom
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Advisor (EVHC Specialist)Vospers · Plymouth, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Vospers's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

About Us

Vospers is a family run business and leading Southwest motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:

  • 30 days annual leave (including bank holidays) increasing with length of service + a paid day off for your birthday!
  • Full range of motoring discounts on MOTs, servicing, sales, and parts
  • Access to an online platform with discounts across multiple retailers
  • Paid sickness scheme
  • Full range of employee assistance programmes and support services
  • Cycle to Work scheme
  • Professional development via our Motorv8 and Vospers 5 training schemes
  • Manufacturer-specific training
  • Generous staff and customer referral scheme

Job Title

Customer Advisor (EVHC Specialist)

The Role

The main purpose of a Vospers Customer Advisor EVHC Specialist is to provide a professional and courteous reception to customers, ensuring the highest standard of customer satisfaction and to promote Vospers core and brand value at all times, and advise customers of additional work required and prepare estimates

Key Responsibilities

Ensure the Smooth Running of Service Department and Promote Profitability

  • Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
  • Identify the customer requirements and where possible, supply an accurate fully inclusive costing.
  • Constantly monitor the progress of available workshop hours, to ensure available hours to be sold are maximized on a daily basis.
  • Produce accurate job cards, invoices, estimates and related information.
  • Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
  • Produce warranty job cards in line with the manufacturers policy and procedures.
  • Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
  • Liaise with the Parts Department to ensure availability of parts.
  • Arrange an efficient collection/delivery of customers vehicles and courtesy cars.
  • Ensure all cars that are loaned to customers are suitably insured by the customer.
  • Ensure customers service books are stamped as confirmation of a service carried out.
  • Collect all monies or signed authority due prior to the release of the vehicle and ensure it is banked promptly.

Dealing with Customers and Ensuring Customer Satisfaction

  • Ensure the telephones and written enquiries are responded to promptly, courteously and dealt with in an efficient manner.
  • Greet all customers at reception offering courtesy services as appropriate and confirming all details before work is carried out.
  • Greet all customers demonstrating the highest levels of customer mannerisms demonstrating Vospers core and brand values.
  • Ensure that completion deadlines are met or if necessary extend collection deadlines.
  • Keep customers informed of progress of their vehicle and of any additional work that is likely to occur, obtaining authority to proceed. If required, invite the customer to talk directly with the technician therefore, promoting first time fix.
  • Present the vehicles to the customer with full explanations of work carried out and any future work that may be required, ensuring the customer is completely satisfied.
  • Deal efficiently and courteously with all customer complaints, logging them and passing relevant information to the manager to ensure a correct and prompt conclusion.
  • To ensure customers are made aware of vehicle defects and that they sign a declaration prior to taking a vehicle away without repair.
  • Administration Duties
  • Load the workshop evenly throughout the week.
  • Ensure correct documentation is completed when courtesy cars are loaned to customers.
  • Carry out regular internal and account invoicing, invoice verification and invoice filing.
  • Reconcile the cash till daily.
  • Accurately maintain and update customer files.
  • Maximize workshop loading on a day to day basis.
  • Demonstrate work in progress is regularly checked and all completed work is invoiced within 48 hours.

Location

Marsh Mills, Plymouth

Salary

Based on qualifications and experience, to be discussed at interview

Hours

40 hours per week

Care - Accountability Performance - Respect - Integrity

We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company. At Vospers, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in Vospers workforce.

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

If you wish to discuss any aspect of this job vacancy, please do not hesitate to contact a member of the Vospers HR team at [email protected] or 01752 636342

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Vospers's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Vospers's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Vospers's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.