The posting
Together we fight for everyone’s opportunity for a better financial future.
We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now
About Benefitfocus, a Voya Company
Benefitfocus, Inc., a Voya company, is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers, and brokers. Benefitfocus supports millions of consumers through an integrated portfolio of products and services that enable clients to shop, enroll, manage, and exchange benefits information more efficiently. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides a single destination for consumers to access and manage their benefits. Solutions support the administration of medical, dental, voluntary benefits, wellness programs, and more.
Get to Know the Opportunity:
The Sr. Integrations Consultant for File Implementations leads the successful execution of client file implementations and integration projects across multiple business segments. This role manages a portfolio of implementation work, coordinates cross-functional resources, supports client delivery activities, and ensures projects are completed on time and within established quality standards.
Serving as a key client-facing liaison, the Sr. Integrations Consultant partners with Project Management, Operations, Engineering, Data Services, Product, Account Management, carriers, vendors, and client stakeholders to resolve delivery challenges while driving operational excellence and continuous process improvement.
This role is based near our Charleston office, with expected onsite presence on average up to 2 days per week to support team and business priorities.
The Contributions You’ll Make:
- Manage a portfolio of EDI and file implementation projects from initiation through production deployment.
- Coordinate implementation activities across internal teams, carriers, vendors, and client stakeholders.
- Monitor project health, milestones, deliverables, dependencies, and target go-live dates.
- Identify and proactively mitigate project risks, dependencies, blockers, and client-impacting issues.
- Lead implementation status meetings and provide timely updates to leadership and project stakeholders.
- Review requirements, file specifications, mapping documents, and implementation deliverables for accuracy and completeness.
- Support client onboarding, renewals, change requests, and integration enhancements.
- Oversee testing activities, issue resolution, and production readiness reviews.
- Ensure adherence to established implementation methodologies, governance processes, and service-level expectations.
- Collaborate with Product, Operations, Engineering, Data Services, Account Management, and other cross-functional partners to resolve delivery challenges.
- Maintain accurate project records, documentation, and status reporting within project management and tracking tools.
- Assist with capacity planning, workload balancing, and resource coordination across the implementation team.
- Coach and mentor team members on implementation best practices, troubleshooting techniques, and customer service excellence.
- Support Open Enrollment readiness activities and critical client implementations.
- Drive continuous improvement initiatives that increase delivery efficiency, reduce implementation cycle time, and improve customer satisfaction.
- Participate in escalation management for client-impacting issues and high-priority implementations.
- Provide recommendations to leadership regarding process improvements, staffing needs, and operational efficiencies.
- Travel may be required less than 5% of the time.
Minimum Knowledge & Experience:
- Bachelor's degree required.
- Five or more years of professional IT experience, including leadership in technical and business analysis.
- Five or more years of experience in implementation, EDI, benefits administration, payroll integration, or systems integration.
- Experience managing complex client implementations and cross-functional project teams.
- Strong understanding of EDI, eligibility files, carrier integrations, SFTP, and benefits administration platforms.
- Experience with Salesforce, project reporting, and portfolio management tools.
- Excellent communication, stakeholder management, and problem-solving skills.
- Demonstrated ability to manage multiple concurrent projects in a fast-paced environment.
Preferred Knowledge & Experience:
- Experience supporting complex benefits administration integrations, including client onboarding, renewals, Open Enrollment, and integration enhancements.
- Experience coaching or mentoring colleagues on implementation best practices, troubleshooting, and client service.
- Experience supporting capacity planning, workload balancing, continuous improvement, and operational efficiency initiatives.
How This Role Aligns to Our Core Four:
Voya’s Core Four reflect how we deliver for our customers, strengthen our teams, and continually improve how we work. This role brings those expectations to life through disciplined implementation delivery and close partnership across the client experience.
- Instill Customer Obsession: Deliver high-quality file implementations and integrations by anticipating client needs, resolving issues proactively, and keeping stakeholders aligned through production deployment.
- Transform with Automation/AI: Identify opportunities to use automation, AI, and tools such as Copilot to streamline implementation activities, improve reporting and analysis, and reduce delivery friction.
- Drive Higher Performance Through Our People: Build clarity and accountability across cross-functional project teams while coaching colleagues on implementation best practices, troubleshooting, and customer service excellence.
- Execute on the Fundamentals: Maintain disciplined project governance, accurate documentation, effective risk management, thorough testing, and production readiness to support consistent, high-quality delivery.
#LI-LH1
Compensation Pay Disclosure:
Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya may offer incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
$80,000 - $90,000
Be Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
Learn more about Voya benefits (download PDF)
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Learn more about Critical Skills
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.
Misuse of Voya's name in fraud schemes
