Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 70 days ago

Client Success Manager (German speaker)

VT Markets39 open roles

Where
Malaysia Hub, Malaysia
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowClient Success Manager (German speaker)VT Markets · Malaysia Hub, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on VT Markets's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 70 days ago

The posting

Job description

About Us VT Markets is an award-winning multi-asset brokerage trusted by over 3 million traders in over 160 countries with 450 employees - and growing. Founded in 2015 with the mission to make trading accessible to everyone, VT Markets offers a robust trading environment, over 1000 tradeable instructions, ultra-low spreads, and lightning-fast execution. We are committed to providing excellent customer service and empowering modern trades to seize market opportunities. Our platform allows traders to trade anytime, anywhere, supporting them in their journey to build a safe financial future.

Your Role in VT Markets This is a "founding" opportunity to join our Regional Operations hub in Kuala Lumpur as a German-speaking Client Success Manager. You will bridge the critical lifecycle stage for Europe clients—moving beyond initial activation to drive deep engagement, portfolio growth, and tier progression. You will not just follow a process; you will be the architect of the playbook for this new function.

Working Hours: 2:00pm -11:00pm (GMT+8) from Monday to Friday What Makes You a Great Fit

  • Fluent in German and English (spoken and written).
  • Minimum 2–4 years of experience in telesales, account management, customer service, or sales roles within trading platforms, fintech, or financial services.
  • Strong relationship-building and client engagement skills.
  • Proven ability to identify client needs and drive account growth through proactive engagement.
  • Comfortable working in a fast-paced, target-driven environment.
  • Strong analytical skills with the ability to interpret client behavior and identify growth opportunities.
  • Detail-oriented with strong awareness of compliance, regulatory requirements, and internal procedures.
  • Experience working with CRM systems and client management tools is an advantage.

Your Responsibilities Will Include Client Growth & Engagement

  • Proactively engage funded clients to increase account activity, trading participation, and overall client engagement.
  • Build and maintain strong relationships with clients through regular communication across approved channels.
  • Identify opportunities to encourage additional deposits, account funding, and client tier upgrades.
  • Follow up with clients who have completed their first deposit but have not yet started trading activities.
  • Re-engage dormant or inactive clients and implement strategies to reactivate their trading activity.

Client Success & Account Development

  • Monitor client lifecycle milestones and proactively support clients through different stages of their trading journey.
  • Conduct client account reviews and provide guidance to maximize platform usage and trading engagement.
  • Promote relevant products, services, educational resources, webinars, and market events that support client success.
  • Assist clients in understanding available platform features and account benefits to improve their overall experience.

Data-Driven Client Management

  • Utilize available reports, dashboards, priority listings, and business insights to prioritize outreach activities effectively.
  • Analyze client behavior, deposit patterns, trading activity, and engagement levels to identify growth opportunities.
  • Track and manage clients approaching Tier Upgrade thresholds and proactively drive progression to the next client segment.

Client Support & Issue Resolution

  • Proactively contact clients regarding account-related matters, payment issues, or documentation requirements.
  • Manage client inquiries and concerns in a timely, professional, and solution-oriented manner.
  • Coordinate with Operations, and Relationship Management teams to resolve client issues efficiently.

Compliance & Administration

  • Maintain accurate and complete records of all client interactions within company systems.
  • Ensure all client communications and activities comply with internal policies, regulatory requirements, and company guidelines.
  • Adhere to company standards relating to client suitability, risk awareness, and responsible business practices.

Job benefits

What We Offer As official partners of Newcastle United F.C., VT Markets is breaking traditional boundaries in personal finance and trading. We foster a culture of transparency, collaboration, and continuous growth, where entrepreneurial spirit is celebrated and every team member is empowered to create meaningful impact. You’ll be part of a global team that spans 15+ countries, embracing diversity, innovation, and high-performance. With clear individual goals aligned to business outcomes, VT Markets offers both personal and professional development in one of the fastest-growing sectors in the world.

Your journey after applying

  • Screening interview with the Talent Acquisition Partner.
  • First interview with the hiring managers and supporting HRBP.
  • Second interview with CR Regional Manager.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against VT Markets's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on VT Markets's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    VT Markets's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.