Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 4 days ago

Customer Service and Operations Executive (Indonesian Speaker)

VT Markets39 open roles

Where
Malaysia Hub, Malaysia
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service and Operations Executive (Indonesian Speaker)VT Markets · Malaysia Hub, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on VT Markets's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 4 days ago

The posting

Job description

About Us VT Markets is an award-winning multi-asset brokerage trusted by over 3 million traders in over 160 countries with 450 employees - and growing. Founded in 2015 with the mission to make trading accessible to everyone, VT Markets offers a robust trading environment, over 1000 tradeable instructions, ultra-low spreads, and lightning-fast execution. We are committed to providing excellent customer service and empowering modern trades to seize market opportunities. Our platform allows traders to trade anytime, anywhere, supporting them in their journey to build a safe financial future.

Your Role in VT Markets As a CS&OP Executive reporting to the CS & Operations Manager within our CS&OP Department, you will work in an onsite office environment with shift arrangement for Indonesia market coverage. This role involves close collaboration with our sales team to deliver exceptional customer service and operational support for our international clients. You will act as a key point of contact for Indonesian-speaking clients, ensuring consistently high levels of customer satisfaction while supporting critical operational processes that directly contribute to VT Markets' growth and service excellence in the Indonesia market.

Working Hours: 2:00pm - 11:00pm (GMT+8) from Monday to Friday

What Makes You a Great Fit: Job Experience & Education

  • Bachelor's degree in any field or equivalent work experience in customer service or operations.
  • 1-2 years of customer service experience, preferably in financial services, fintech, or international business environment.
  • Experience with multi-channel customer support platforms and operational processes.

Technical and Functional Skills

  • Fluent proficiency in English and Indonesian language with excellent written and verbal communication skills.
  • Strong computer skills and typing proficiency for efficient customer interaction and operational task management.
  • Knowledge of financial markets, trading platforms, or brokerage services is advantageous.

Soft Skills

  • Strong service-oriented mindset with genuine commitment to helping customers succeed.
  • Excellent problem-solving abilities with patience and empathy when handling customer concerns.
  • Adaptability and resilience to work effectively in shift arrangements and a fast-paced environment.

What Success Looks Like:

  • Customer Satisfaction Excellence: Achieve consistently high customer satisfaction scores and positive feedback through professional, timely, and effective support delivery.
  • Operational Efficiency Enhancement: Contribute to improved response times, streamlined processes, and optimized workflow efficiency within the CS&OP department.
  • Cross-Departmental Collaboration: Effectively coordinate with Sales and other teams to ensure seamless customer experience and successful resolution of complex issues.

Your responsibilities will include:

  • Competitor Research: Regularly collect and analyze competitors' products, services, and market strategies to provide actionable insights and data support for business optimization and strategic planning.
  • Account Processing: Handle new account opening procedures efficiently, ensuring all documentation and verification requirements are completed accurately and promptly.
  • Multi-Channel Customer Support: Provide professional assistance to clients worldwide through various live support channels including Facebook, Telegram, and other digital platforms.
  • Technical Support Delivery: Support clients with platform-related technical issues and troubleshooting, providing step-by-step guidance to ensure optimal trading experience.
  • Cross-Department Coordination: Facilitate effective communication and coordination between different departments to resolve complex customer issues and ensure seamless service delivery.
  • Documentation Management: Prepare, review, and translate various customer documents and communications to support client needs and operational requirements.
  • Issue Resolution: Handle customer inquiries, complaints, and concerns with professionalism, ensuring timely and satisfactory resolution to maintain customer trust.
  • Client Relationship Management: Build and maintain positive relationships with clients through proactive communication and service excellence.
  • Operational Support: Complete assigned operational tasks that support overall department efficiency and business objectives.
  • Service Quality Maintenance: Ensure consistent delivery of high-quality customer service across all client touchpoints and communication channels.

Job benefits

What We Offer: As official partners of Newcastle United F.C., VT Markets aspire to break the ancient boundaries of traditional personal finance. Through a culture of transparent and objective performance management, we are in constant pursuit of excellence, individually and collectively. Here, collaboration and intrapreunership is incentived and we aim to empower everyone to understand their contribution to strategic business outcomes through their individualised roles. You can expect personal growth as we aim to lead this fast-growing industry alongside a global team of diverse cultures across over 15 countries.

Your journey after applying:

  • First round screening with our talent acquisition partner.
  • Second round interview with the hiring manager.
  • Third round with cross functional stakeholders.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against VT Markets's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on VT Markets's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    VT Markets's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.