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Open nowFirst seen 37 hours ago

Technical Support Specialist

Vurke Inc95 open roles

Where
Dumaguete City, Negros Oriental, Philippines, Remote
Work mode
Remote
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Your applicationOpen nowTechnical Support SpecialistVurke Inc · Dumaguete City, Negros Oriental, Philippines, Remote

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Vurke Inc's own form.

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The clock on this job

Early applications get read.

11.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.9%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 37 hours ago

The posting

Technical Support Specialist

Location: Philippines

Job Type: Full-Time

Experience Required: 1 to 4 years

Eligibility: Male/Female both can apply

Role Description

We are seeking a Technical Support Specialist to provide first-line and second-line support for users experiencing software, hardware, application, or access-related issues. This role involves troubleshooting, documenting incidents, guiding users through solutions, and escalating more advanced issues to the relevant technical teams. You will play an important role in maintaining a positive user experience while ensuring that technical problems are handled in a professional and structured way. This is a strong fit for candidates who are technically curious, service-oriented, and able to explain technical matters clearly to non-technical users. The Philippines has strong hiring depth here because the country's IT-BPM industry includes a large base of customer and technical support delivery.

Key Responsibilities

  • Respond to user-reported technical issues
  • Troubleshoot application, account, and device problems
  • Guide users through resolution steps
  • Escalate advanced incidents to specialist teams
  • Record support cases and update ticket status
  • Support service-level targets and issue follow-up
  • Contribute to knowledge base and support documentation

Required Skills

  • Technical troubleshooting
  • Clear verbal and written communication
  • Customer support mindset
  • Ticketing tool familiarity
  • Basic networking or software knowledge
  • Patience and professionalism
  • Documentation skills
  • Analytical thinking
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