The posting
The Opportunity:
Performs a range of complex and technical operational tasks, including advanced repairs, preventative maintenance and installation for laboratory equipment and instruments. Diagnoses and troubleshoots complex technical issues and calibrates laboratory equipment to ensure safe and accurate operations. Independently addresses challenges, drawing upon a broad and deep understanding of laboratory equipment and instruments, to make informed judgments based on experience. Provides technical support and training to customers on operational or maintenance aspects of equipment. Serves as customer contact on technical and service-related problems.
We are looking for a Technical Service Technician to join our Equipment & Instrument Services team in Spain. This home-based role will be responsible for supporting customers across Southern Spain, providing installation, maintenance, qualification, troubleshooting, repair, and technical support for a broad range of laboratory and scientific equipment.
The successful candidate will be based in Valencia or the surrounding area and will manage customer sites across the South of Spain, including Valencia, Alicante, Castellón, Murcia, Sevilla, and surrounding regions.
This position requires approximately 50% travel, including regular overnight stays.
Key Duties
- Preparation and installation of equipment, including electrical connections, tubing connections, and software configuration.
- Preventive maintenance, qualification, and calibration activities.
- Troubleshooting and repair of equipment failures.
- Telephone and remote technical support for customers.
- Customer training on equipment operation and best practices.
- Administrative management of technical support activities.
- Spare parts, stock, and exchange control.
- Ordering and management of spare parts and materials.
Responsibilities
- Ensure timely and effective responses to customer needs.
- Build and maintain strong relationships with customers across the assigned territory.
- Deliver technical support throughout the equipment lifecycle, from installation through preventive maintenance and repair.
- Monitor maintenance contracts and ensure compliance with agreed service levels.
- Verify customer understanding and effective application of training provided.
- Maintain accurate service documentation and reporting.
- Resolve incidents in accordance with ISO standards and established procedures.
- Follow technical service processes, safety requirements, and risk prevention measures.
- Ensure compliance with health, safety, environmental, and vehicle-use regulations.
- Support continuous improvement initiatives and implementation of new policies.
- Identify service opportunities and communicate customer needs to internal stakeholders.
- Demonstrate a strong customer-oriented and commercial mindset while maintaining a primary technical focus.
Candidate Profile
Required Qualifications & Experience
- Technical qualification in Electronics, Electrical Engineering, Electromechanics, Biomedical Engineering, Industrial Maintenance, or a related field.
- Minimum 3-5 years of experience in a field service, maintenance, or technical service role.
- Experience with installation, maintenance, troubleshooting, and repair of technical or laboratory equipment.
- Strong customer-facing and communication skills.
- Ability to work independently and manage a large territory autonomously.
- Commercial awareness and ability to identify customer service opportunities.
- Fluent Spanish (written and spoken).
- Working knowledge of English for technical documentation, training, and communication with international teams.
- Willingness to travel extensively throughout the assigned territory.
Preferred Qualifications
- Experience servicing laboratory, scientific, pharmaceutical, or medical equipment.
- Experience with equipment qualification, calibration, or validation activities.
- Knowledge of refrigeration systems, incubators, centrifuges, autoclaves, spectrophotometers, HPLC systems, or similar laboratory equipment.
- Experience working with pharmaceutical, biotech, academic, or industrial laboratory customers.
- Knowledge of SAP C4C (Cloud for Customer) or similar CRM/Field Service Management systems is preferred.
Key Competencies
- Customer-focused approach
- Strong troubleshooting and problem-solving skills
- Independent and self-motivated
- Trustworthy and reliable
- Excellent communication skills
- Ability to build long-term customer relationships
- Strong organizational and territory management skills
What We Offer
- Competitive salary: €34,000 - €44,000 gross per year, depending on experience and qualifications.
- Annual bonus opportunity through the company's incentive plan (ICP).
- Company car with private use permitted.
- Fuel card.
- Meal vouchers.
- Private health insurance.
- Hotel and travel expenses covered during business travel.
- Daily allowances (per diem) when applicable.
- Home-based role with a high level of autonomy and flexibility.
- Comprehensive onboarding and product training.
- Opportunity to work with leading laboratory and scientific equipment.
- Career development opportunities within a global life sciences organization.
- Collaborative and international working environment.
#LI-REMOTE
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
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