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Open nowPosted 2 days ago

KPWA QA Supervisor (external)

VXI124 open roles

Where
Austin, TX
Work mode
Remote
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Your applicationOpen nowKPWA QA Supervisor (external)VXI · Austin, TX

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on VXI's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. VXI postings stay open a median of 20 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 2 days ago

VXI median: 20 days open

The posting

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Roles & Responsibilities

  • Quality Supervisor
  • Handle executive complaints (investigating and updating tracker)
  • Facilitates internal and external calibration in the absence of a QA supervisor
  • Provides coaching and feedback to Quality Analysts regarding their performance
  • Attends regular calibration with client and operations
  • Conducts team meeting to discuss quality updates
  • Sends out QA evaluation report
  • Take calls if there is a need to assist operational needs
  • Updates required reports
  • Cascades Quality updates and minutes from client calls as per defined SLA
  • Conducts QA talk and/or Call listening sessions during New hire training
  • Reviews monitors done by QA specialist by reevaluating their calls
  • Raise timely alert report for fatal defects

Core Competencies

Minimum level of proficiency: N – Novice, I – Intermediate, A – Advanced, S - Strategic

Core Competency

Proficiency

Drive for Results

I

Communication

I

Resourcefulness

I

Building Relationships

I

Developing People

I

Culture Building

I

Technical Competencies

  • Coaching and mentoring skills
  • Team management skills
  • Should have gained mastery of call handling skills through phone time
  • Strong customer service orientation
  • Excellent documentation skills: preferably proficient in working with MS Word, Excel and Power point
  • Knowledge in problem solving techniques and data analysis
  • Excellent oral, written and interpersonal communication skills
  • Resourceful and can work under pressure
  • Exceptional analytical and listening skills
  • Attentive to details and is results-oriented

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on VXI's form

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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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