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Open nowPosted yesterday

Supervisor, Operations

VXI125 open roles

Where
Carson City, NV
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Your applicationOpen nowSupervisor, OperationsVXI · Carson City, NV

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on VXI's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.6% of postings close within 7 days. Measured by our own scanner across the market. VXI postings stay open a median of 20 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 13.6%7 days
  4. 21.9%14 days
  5. 36.9%30 days
  6. 59.0%60 days
This job: posted yesterday

VXI median: 20 days open

The posting

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Job Summary**

The Supervisor, Operations at VXI Global Solutions, LLC. is responsible for leading and managing a team of customer service representatives to achieve operational excellence and meet key performance indicators. This role focuses on driving team performance, fostering a positive work environment, and ensuring exceptional customer experiences.

Job Responsibilities**

* Supervise and motivate a team of customer service representatives to consistently meet and exceed performance targets in areas such as quality, productivity, and customer satisfaction. * Conduct regular coaching sessions, performance reviews, and provide constructive feedback to team members to facilitate their professional growth and development. * Monitor daily team performance, analyze metrics, and identify trends to proactively address areas for improvement and implement corrective actions. * Ensure adherence to company policies, procedures, and client-specific guidelines, maintaining a high standard of compliance and operational integrity. * Handle escalated customer inquiries and complex issues, providing effective resolutions and maintaining customer loyalty. * Collaborate with other departments, including Quality Assurance, Training, and Workforce Management, to optimize operational processes and improve overall efficiency. * Participate in the recruitment, onboarding, and training of new team members, ensuring they are well-equipped to succeed in their roles. * Prepare and present performance reports to management, highlighting achievements, challenges, and proposed solutions. * Foster a positive and supportive team environment, promoting teamwork, open communication, and employee engagement. * Identify opportunities for process improvement and contribute to the development and implementation of best practices.

Job Qualifications**

* Bachelor's degree in Business Administration, Management, or a related field, or equivalent practical experience. * 2+ years of experience in a supervisory or team lead role within a call center or customer service environment. * Proven track record of successfully leading and motivating teams to achieve performance goals. * Strong understanding of customer service principles and best practices. * Excellent communication (verbal and written), interpersonal, and coaching skills. * Ability to analyze data, identify trends, and make data-driven decisions. * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). * Ability to work in a fast-paced, dynamic environment and adapt to changing priorities. * Strong problem-solving and conflict resolution skills. * Demonstrated ability to maintain confidentiality and handle sensitive information.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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    The review screen in CV Rocket: how each CV was read, round by round.

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