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Open nowPosted 22 days ago

Epic Training & Support Specialist - Vytal Health Partners (VHP) - Long Island NY Region

vytalize health19 open roles

Pay
$27 – $29 an hour
Where
New York
Work mode
Hybrid
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Your applicationOpen nowEpic Training & Support Specialist - Vytal Health Partners (VHP) - Long Island NY Regionvytalize health · New York

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The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. vytalize health postings stay open a median of 40 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted 22 days ago

vytalize health median: 40 days open

The posting

Your Opportunity

We are seeking an Epic Training & Support Specialist to provide end-user support, workflow assistance, and training, particularly during go-lives, upgrades, and optimization efforts. This role provides frontline support and training to end users, working closely with analyst and build teams to relay real-world feedback.

Vytal Health Partners (VHP) is a growing organization affliliated with Vytalize Health, helping independent physicians offload administrative work so they can focus on patients. VHP is in an exciting growth stage, and now's a great time to join.

What you will do

- Provide at-the-elbow support for clinicians and operational staff during go-lives and major initiatives

- Deliver end-user training and workflow education for Epic applications

- Share feedback on workflow challenges observed during support and training sessions.

- Serve as a subject-matter resource for assigned Epic functionality

- Assist with workflow testing, training environments, and end-user simulations

- Troubleshoot moderately complex issues and determine appropriate resolution or escalation

- Create and maintain training materials and support documentation

- Support application upgrades and new functionality adoption

What will make you successful here

- Associates degree or Medical Assistance certification or equivalent experience

- Minimum of 3 years of experience using Epic as an end user

- Experience providing Epic application support or training in a healthcare environment

- Strong understanding of clinical or operational workflows

- Excellent communication and presentation skills

- Ability to work independently in a fast-paced, customer-facing environment

Preferred Qualifications

- Experience supporting Epic go-lives or large optimization efforts

- Formal or informal training or instructional experience

Key Skills & Competencies

- Workflow observation and feedback

- Adult learning and facilitation

- Intermediate Epic application knowledge

- Relationship building with clinical stakeholders

- Problem-solving and adaptability

Perks/Benefits

- Annual Bonus Potential

- 401(k) Match (100% up to 4%)

- Health Benefits Effective Day 1

- Health & Wellness Stipend

Please note at no time during our screening, interview, or selection process do we ask for additional personal information (beyond your resume) or account/financial information. We will also never ask for you to purchase anything; nor will we every interview you via text message. Any communication received from a Vytalize Health recruiter during your screening, interviewing, or selection process will come from an email ending in @vytalizehealth.com http://vytalizehealth.com

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