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Open nowPosted 53 days ago

Help Desk- First, Second and Third Shift

wachter146 open roles

Pay
$18 – $20 an hour
Where
Lowell, AR
Work mode
On site
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Your applicationOpen nowHelp Desk- First, Second and Third Shiftwachter · Lowell, AR

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 53 days ago

The posting

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!

Wachter is accepting applications for a Helpdesk Mid- day shift 2:00-11:00PM. The Ideal candidates will possess industry experience with single and/or multi-site operations in the voice/data/security or electrical field. This position provides project management and operational support.

We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.

Duties and Responsibilities:

  • Works in close coordination with project managers and field technicians on customer-facing projects.
  • Capture data from projects including check-in/out times, time on site, and validating work completion documentation.
  • Ability to follow project documentation to ensure proper execution of project support requirements.
  • Provide service and troubleshooting support to field techs via phone, chats, and emails.
  • Implement, change, and create processes for different project needs when they arise.
  • Remotely configure and program network cabling and other networking equipment such as hubs, switches, wireless, CCTV and UPS.
  • Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software, and peripheral devices
  • Ability to execute and or create programs and scripts.
  • Remotely configure/verify port configurations and network settings.
  • Assist with any other technical needs that we can meet for the teams as they arise.
  • Adhere to all required project safety requirements.
  • Excellent written and verbal communication skills.
  • Exceptional problem-solving skills.
  • Strong attention to detail, organizational, and follow-up skills.
  • Efficiently read and decipher manufacturer instructions.
  • Experience with Network switch programming.
  • IP camera programming experience.
  • Perform any other duties not specifically stated herein, but which your supervisor may assign.
  • Operational knowledge of Virtual Desktop Infrastructure (VDI)
  • Operational knowledge of switch configuration and programming.
  • Operational knowledge of Analog / IP, Switch, Wireless, Routers, UPS and/ or CCTV.
  • Proficient with the use of computers, including typing skills as well as applications such as Microsoft Office programs, Service Now, secureCRT, etc.

Benefits: Company Paid!

  • Medical, Dental, Prescription & Vision Benefits
  • Life, AD&D, and LTD insurance
  • Paid Vacation and Holidays
  • Company-Matched 401K and IRA Retirement Savings
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