Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 9 days ago

IT Support Specialist

wafna43 open roles

Where
13409 Orden Dr, Santa Fe Springs, CA 90670, USA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Support Specialistwafna · 13409 Orden Dr, Santa Fe Springs, CA 90670, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on wafna's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 9 days ago

The posting

The IT Support Specialist is responsible for supporting daily IT operations and maintaining a productive digital workplace environment. This role coordinates IT asset management, hardware purchasing activities, vendor communications, invoice processing, user administration, onboarding and offboarding activities, and endpoint lifecycle operations. The position also supports Microsoft 365 and Active Directory administration and works closely with local IT staff, outsourced support providers, and Japan-based IT teams. Essential Job Functions

Provide Technical Support: Respond to digital and technical support inquiries and complaints. Diagnose and resolve issues with hardware (laptops, desktops, mobile devices), software, and network connectivity. Manage Digital Tools: Support Microsoft 365 and Active Directory administration activities, including user account management, permission changes, license assignment coordination, and user onboarding/offboarding tasks. Ensure Cybersecurity: Support cybersecurity measures by ensuring user devices are secure. This includes helping with multi-factor authentication setup, verifying security patches are installed, and assisting with data security best practices. Help users understand and follow company security policies. Manage Endpoints: Focus on the full lifecycle of company devices—from setting up new computers and managing software updates to decommissioning old hardware. Maintain Accountability: Create and update support tickets according to documented processes and procedures. Maintain ownership and accountability for issues until they are fully resolved or handed off to other departments. Communicate and Collaborate: Maintain open communication with technical teams to ensure timely problem resolution and customer satisfaction. Maintain confidentiality regarding all customer and company data, and foster a positive and collaborative culture. Asset Management: Maintain accurate IT asset inventories, including user assignments, locations, warranty information, lifecycle status, and asset recovery records. Procurement Coordination: Coordinate hardware purchasing activities, including obtaining quotations, preparing purchase requests, tracking deliveries, and maintaining procurement records. Invoice Processing: Review, track, and coordinate IT-related invoices and purchasing documentation. Work with vendors, Finance, and management to support timely processing and record retention. Vendor Coordination: Serve as the primary point of contact for routine operational communications with approved IT vendors regarding orders, deliveries, warranties, returns, and service requests. Refresh Execution: Support PC refresh activities by coordinating deployment schedules, replacement tracking, shipping, receiving, and inventory updates.

Experience/ Training/ Education

3 years of experience in IT support, IT operations, endpoint administration, asset management, or a related field. Experience with Microsoft 365 administration, Active Directory user management, hardware procurement, and IT asset tracking is preferred. Associate's degree in Computer Science or Network Systems Administration preferred. IT certification or two years of equivalent experience working in IT or technical support.

Knowledge, Skills, and Ability

Organizational Skills: Ability to organize and prioritize numerous tasks under various time constraints. Must be able to perform job responsibilities as the workload fluctuates and keep multiple projects progressing simultaneously. Technical Knowledge: Strong technical knowledge of IT infrastructure, including desktop systems, operating systems, network connectivity, and common business applications. IT Service Management: Basic knowledge of issue ticketing systems and ticket/case lifecycle management. Proficiency in IT service management principles, processes, and tools, with a focus on incident management and request fulfillment. Problem-Solving: Strong problem-solving and decision-making abilities, coupled with a customer-centric mindset. Communication: Exceptional communication and interpersonal skills, with the ability to convey technical concepts to non-technical users. Work Ethic: Proven ability to work well under pressure, prioritize tasks, and manage multiple priorities effectively. A passion for delivering excellent customer service and a commitment to continuous improvement. Personal Attributes: Detail-oriented, organized, and able to multitask and shift priorities quickly while maintaining control under limited supervision. Reliable and regular attendance is expected. Language: Professional working proficiency in both Japanese and English is required.

Working conditions: Work in offices close to top management. Generally, work forty hours per week; however, some work shifts or extended hours during busy periods. When schedules change and problems arise, working under pressure is unavoidable, but deadlines and goals must still be met. Due to system maintenance or IT-related support, you may be required to be on-call on an irregular work schedule, including weekends, early mornings, evenings, and holidays.   Additionally, this position involves occasional travel (up to 20% to 25%) for branch visits, on-site deployments, or company IT initiatives.  The work schedule is Monday through Friday from 9:00 am to 6:00 pm. 

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against wafna's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on wafna's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    wafna's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.