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Open nowFirst seen 2 days ago

Executive Housekeeper

Waitre d'20 open roles

Where
Cape Town, Western Cape, South Africa
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Your applicationOpen nowExecutive HousekeeperWaitre d' · Cape Town, Western Cape, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Waitre d''s own form.

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

You MUST have previous cruise ship to apply for this position.

PURPOSE OF POSITION Provide direction; support; guidance and coordinate the Housekeeping and Laundry operations consisting of approximately 85-100 Officers and Crew. Financial performance of the department

YOUR RESPONSIBILITIES

  • Responsible for leading and supporting a multi-cultural team of Housekeeping Managers and crew and laundry Team, ensuring the highest level of crew satisfaction and productivity.
  • Will provide the highest levels of comfort and hospitality to guests and ensure impeccable standards of cleanliness and hygiene in all areas, as per VOC standards.
  • Achieve maximum guest satisfaction and organizational profitability as set by VOC standards.
  • Will provide leadership for all direct reports; Responsibilities include, but are not limited to:
  • Managing personnel files
  • Conducting performance reviews, including discipline as needed Ensuring MLC compliance
  • Onboard training
  • Succession planning
  • Crew recognition and communication
  • Manage and ensure the financial performance of Housekeeping department are on target.
  • Ensure a safe and fair work environment.
  • Oversee inventory control and approve purchase order and requisitions.
  • Ensure full adherence to USPH standards.
  • Monitor reports such as Voyage\cruise report to identify opportunity to improve guest service and satisfaction.
  • Facilitate department meetings.
  • Perform regular inspection of all Housekeeping areas to ensure compliance with VOC standards.
  • Perform regular inspections of the main laundry facility.
  • Monitor the routine maintenance of staterooms, public areas, crew areas and laundry facilities.
  • Participate in various Department Head meeting.
  • Participate in shipboard inspection as required.
  • Partnership with other departments.
  • Meet daily with Team Leaders to provide feedback and operational updates.
  • Follow through direct report day to day work.
  • Identifies issues\concerns and find solution for improvement.
  • Ensure all Human Resources related issues are handle properly and fairly as per VOC standards.
  • Demonstrate professionalism and be a good role model for subordinates.
  • Handle guest and Crew challenges in an efficient and professional manner.
  • Maintain a clean and safe workplace with emphasis on employee health and fire\chemical safety.
  • Operate in line with all USPH, Environmental, Safety and Security Policy.

REQUIREMENTS

  • Minimum three-five years experience as Executive Housekeeper with 5 stars plus ships operation of 300 + cabin.
  • Business Administration or Hotel Management degree preferred.
  • Dry-dock\New build experience preferred.
  • Strong knowledge of USPH.
  • Knowledge of laundry operation.
  • Proven experience leading a large multicultural team.
  • Demonstrate strong knowledge of Human Resources process and procedures.
  • Demonstrated strong English communication skills, both verbal and written.
  • Demonstrated ability to handle multiple tasks and work well under pressure.
  • Demonstrated positive attitude, self-motivation and follow through.
  • Strong partnering, networking and relationship skills.
  • Ability to understand needs of front-line leaders.
  • Demonstrated proficiency with PC based databases, spread sheets, and word processing systems.
  • Team builder with excellent motivational skills and coaching ability
  • Demonstrated ability to work in a highly organized and efficient manner

BENEFITS

  • Working for the world's finest Cruise Line company
  • Excellent salary in US Dollars
  • Great benefits
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