The posting
Jaguar Land Rover Service Manager | Walser Auto Campus
Lead a luxury service operation. Develop a high-performing team. Build what’s next with Jaguar Land Rover and Walser.
Walser Auto Campus is looking for an experienced automotive leader to join our team as Service Manager for Jaguar Land Rover Wichita.
This is an opportunity to lead a premium service operation representing two globally recognized luxury brands—while having the resources, stability, and support of Walser Automotive Group and the entire Walser Auto Campus behind you.
We're looking for more than someone who can manage the day-to-day operation. We want a leader who understands the service business, knows how to develop people, creates an exceptional customer experience, and can drive performance across technician productivity, profitability, CSI, retention, and operational execution.
Compensation: On-Target Earnings of $80,000 - $120,000 annually
- Sign-on bonus opportunities based on experience, certifications, and qualifications
- Relocation assistance for qualified candidates
Why Jaguar Land Rover at Walser Auto Campus?
Located in east Wichita, Walser Auto Campus is one of the region's premier luxury automotive destinations, home to Acura, Audi, BMW, Jaguar, Land Rover, Lexus, Mercedes-Benz, MINI, and Porsche.
You'll have the opportunity to lead within the Jaguar Land Rover location while being surrounded by an experienced network of automotive leaders, technicians, advisors, and support teams across an entire campus.
What you can expect:
- Leadership responsibility for a premium luxury service operation
- The strength and recognition of the Jaguar and Land Rover brands
- An established customer base and service business
- An opportunity to directly influence department growth, profitability, and customer experience
- Support and resources from the broader Walser Auto Campus
- Partnership with Recruiting, Human Resources, Finance, and other centralized Walser teams
- Opportunities to develop your people and build a strong internal leadership pipeline
- The stability of a family-owned automotive group with more than 70 years in business
What You'll Lead
As the Jaguar Land Rover Service Manager, you'll be responsible for creating a high-performing service environment where employees can succeed, customers receive an exceptional experience, and the department achieves its operational and financial goals.
Lead the Business
- Own service department performance, including sales, gross profit, effective labor rate, hours per repair order, technician productivity, and other key performance indicators
- Monitor daily, weekly, and monthly results and take action to improve department performance
- Drive technician productivity and ensure available work is effectively distributed based on technician skill level and capabilities
- Ensure department staffing and scheduling support business volume and customer demand
- Identify opportunities to improve processes, efficiency, profitability, and the overall customer experience
- Execute manufacturer programs and Walser service initiatives
Lead the Customer Experience
- Create a service culture focused on building long-term customer relationships
- Maintain department CSI at or above established manufacturer and company expectations
- Support the team in resolving complex customer concerns and technical questions
- Ensure service advisors and technicians communicate effectively throughout the repair process
- Maintain a professional, welcoming environment throughout the service drive and customer areas
- Ensure Walser service processes and customer communication standards are consistently followed
Lead & Develop Your Team
- Coach, develop, and motivate Service Advisors, Technicians, and other service department employees
- Establish clear performance expectations and hold the team accountable to results
- Provide regular feedback, coaching, recognition, and performance management
- Identify high-potential employees and support their career and professional development
- Partner with Walser Recruiting to attract, interview, and hire strong talent
- Manage staffing levels, schedules, time off, compensation administration, and other people-related responsibilities
- Partner with Human Resources on employee relations, performance management, and policy matters
- Lead by example and be an advocate for your team
Protect Quality & Manufacturer Standards
- Ensure repairs are completed efficiently, accurately, and according to Jaguar Land Rover and Walser standards
- Maintain strong warranty processes and ensure claims are accurate, timely, and compliant with manufacturer requirements
- Monitor rejected, adjusted, or outstanding warranty claims and ensure appropriate follow-up
- Ensure required manufacturer training, company policies, safety procedures, and legal compliance standards are followed
- Maintain a service operation that reflects the standards customers expect from a luxury automotive brand
What You Bring
We're looking for an experienced automotive professional who is ready to lead people and performance.
- Automotive service department experience required
- Previous leadership, supervisory, or management experience strongly preferred
- Experience as a Service Advisor/Service Writer with a strong understanding of dealership service operations
- Strong understanding of automotive repair, service processes, and technician workflow
- Demonstrated ability to coach, motivate, and hold teams accountable
- Strong business acumen with the ability to understand and influence department KPIs and profitability
- Exceptional customer service and problem-solving skills
- Strong written, verbal, and interpersonal communication skills
- High level of organization, accuracy, and attention to detail
- Comfortable working with dealership technology and Microsoft Office
- ADP experience is a plus
- Luxury or manufacturer-specific experience is welcomed, but not required
- Must be at least 18 years old
What’s In It For You?
- Paid Time Off (PTO) – Take time to relax, spend with family, or enjoy personal time away
- Career Growth & Opportunity for Advancement We promote from within and provide clear career paths, mentorship, and opportunities to develop and grow your career.
- Fertility & Adoption Assistance: Receive up to $10,000 in financial assistance for fertility treatments and adoption expenses.
- Comprehensive Health Benefits: Enjoy medical, dental, and vision coverage, plus access to HSA and FSA plans to help manage healthcare costs. Access to Blue Cross Blue Shield medical coverage and access to additional wellness benefits.
- Life Insurance & 401(k) with Employer Match: Plan for your future with company-paid life insurance and a 401(k) program that includes an employer match.
- Paid Clothing Program: Twice a year, choose from a hand-curated collection of branded Walser apparel—on us.
- Employee Discounts: Enjoy exclusive employee discounts across products and services.
- Employee Resource Groups: Connect, learn, and grow with our inclusive Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.
- Community Involvement Make an impact through volunteer opportunities with the Walser Foundation, supporting local causes and giving back to the communities we serve.
- Employee Assistance Program (EAP) – Support for personal and professional challenges
- Referral Program – Earn referral bonuses for referring talented candidates
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.
