The posting
Wallenius Wilhelmsen is seeking a commercially driven, bilingual Japanese Customer Account Manager to build and grow strategic relationships with Japanese customers across the Americas. This role focuses on High & Heavy, automotive, breakbulk, project cargo and specialized logistics opportunities, driving profitable growth across Shipping, Logistics and Supply Chain Solutions.
Acting as a key commercial link between Japanese headquarters, North American customer organizations and global internal teams, you will leverage cultural expertise, executive relationships and market insight to develop new business and deliver integrated logistics solutions.
*This role is a hybrid position requiring in office presence in our Parsippany, NJ off Tuesdays, Wednesdays, and Thursdays.*
Salary range for this position is $150,000- $170,000.
What You'll Do:
- Lead strategic customer relationships: Build trusted relationships with Japanese customers, from operational teams to C-suite executives, across Japan and the Americas.
- Drive commercial growth: Develop account plans, identify new business opportunities, expand existing accounts and grow revenue and profitability across Shipping, Logistics and Supply Chain Solutions.
- Develop new markets and opportunities: Identify opportunities in High & Heavy, automotive, breakbulk, project cargo and specialized transportation, engaging customers early in their supply-chain planning.
- Lead commercial execution: Manage sales pipelines, tenders, RFQs and negotiations while coordinating pricing, operations, legal and product teams to deliver competitive solutions.
- Strengthen global collaboration: Partner with Japan-based account teams, regional account managers and cross-functional stakeholders to ensure a coordinated customer strategy.
- Deliver customer value: Monitor service performance, customer satisfaction and commercial commitments while promoting sustainable, end-to-end logistics solutions.
What You'll Need:
- Fluency in Japanese and English, including executive-level business communication, is essential.
- 5–10 years of experience in B2B sales, strategic account management, shipping, logistics, supply chain, automotive, industrial equipment or project cargo.
- Strong understanding of Japanese business culture, relationship management and corporate decision-making.
- Proven ability to build executive relationships, generate new business, manage sales pipelines and negotiate complex commercial agreements.
- Knowledge of RoRo, High & Heavy, automotive, breakbulk, project cargo or multimodal logistics is preferred.
- Strong commercial acumen, strategic thinking, communication and cross-functional collaboration skills.
- Bachelor’s degree in business, engineering, supply chain management or a related field, or equivalent experience.
- Willingness to travel across North America and internationally, including Japan, as needed.
- Must be authorized to work in the United States. Visa sponsorship is not available.
What Success Looks Like
Success in this role means growing strategic Japanese customer accounts, building strong executive relationships, converting market intelligence into profitable opportunities and expanding Wallenius Wilhelmsen’s integrated service portfolio across the Americas.
If you are a proactive relationship builder with strong commercial instincts, cultural fluency and a passion for developing global customer partnerships, we invite you to apply.
Why Join Us? At Wallenius Wilhelmsen, we prioritize your well-being. Our industry-leading benefits and perks are designed to help you thrive in your career and your life outside of work. From affordable healthcare to well-being, we’ve got you covered.
- Choose from a range of low-cost health insurance options to support your well-being including medical, dental and vision.
- Secure your financial future with an industry-leading company-matching 401(k) plan
- Company paid life insurance, short-term and long-term disability
- Explore career development with access to on-the-job training
- Access to exclusive discounts on attractions, automotive, travel and more!
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Who We Are
At Wallenius Wilhelmsen, you'll join a global leader in shipping and logistics with more than 9,000 colleagues across 28 countries. Together, we help move vehicles, equipment, and goods around the world through innovative and sustainable solutions. Our ambition is to lead the way in transforming shipping and logistics.
Our success is built on our people. Rooted in a strong safety culture and guided by our values – We Care, We Challenge, We Commit – we create an environment where people can grow, contribute, and perform at their best. As a global company listed on the Oslo Stock Exchange, we offer international opportunities within a collaborative and values-driven culture.
Our Commitment to Equal Opportunities and an Inclusive Workplace
At Wallenius Wilhelmsen, our people are fundamental to our success. We believe in the power of bringing people together and value the unique experiences, skills, and perspectives every individual brings. These differences strengthen our ability to support our customers, drive innovation, and succeed as a global organisation. By fostering an inclusive culture where everyone feels valued and empowered to contribute, we create better outcomes for our people, our customers, and our business.
