The posting
Are you an experienced Security Officer with excellent customer service skills and a professional, welcoming approach? Can you remain calm under pressure, communicate confidently and maintain high standards of security and presentation within a prestigious City of London office environment? We want to hear from you. Apply now! Ward Security is looking for an experienced and adaptable Security Officer to join the team at an impressive modern office development overlooking one of the City of London’s well-known garden squares. The building has undergone a major refurbishment, creating over 121,000 sq ft of contemporary office space, with a striking double-height glazed entrance, an integrated café and business lounge, modern retail facilities and a rooftop pavilion and terrace. With its combination of high-quality workspace, welcoming shared facilities and strong sustainability credentials, the building requires a security team that delivers both exceptional customer service and consistently high professional standards. You’ll play an important role in safeguarding the premises, supporting staff and visitors, and ensuring the reception and wider environment remain safe, secure and well presented. Location: London, EC2A 1HD Nearest tube: Moorgate and Liverpool Street Pay Rate: £16.54 per hour Shift Pattern: Days and nights – 5 on, 5 off, 4 on, 5 off (42 hours). Requirements: Valid SIA Licence. CCTV Licence desirable. What you can expect At Ward Security, we want our people to feel supported, valued and able to develop throughout their careers.
Cycle to Work Scheme – Save on the cost of a bike and accessories through salary sacrifice.
Company Pension and Life Assurance – Benefits designed to support your future and financial wellbeing.
Employee Referral Scheme – The opportunity to receive a reward when someone you recommend successfully joins Ward and meets the scheme criteria.
Training and Career Development – Opportunities to develop your skills and progress within Ward Security.
ReWard Benefits Platform – Enjoy discounts on gym memberships, major retailers, travel, restaurants and supermarkets, plus cinema offers.
Employee Assistance Programme – Access to free, confidential support and expert advice, 24/7.
About the Role As a Security Officer, you’ll help maintain a safe, secure and professional environment, acting as a key point of contact for staff, visitors and contractors. You’ll combine a visible security presence with excellent customer service, ensuring that everyone entering the building receives a professional and helpful experience. Your responsibilities will include:
Front of House and Customer Service: Act as a first point of contact for staff and visitors, provide clear information in person, over the telephone and by email, and maintain a professional and welcoming reception environment.
Access Control and ID Checks: Carry out identification checks, monitor access and egress, and ensure visitors and callers receive the appropriate information and assistance.
Security and Incident Response: Remain vigilant, respond to security concerns and emergencies, manage challenging situations appropriately and escalate issues to the Supervisor or Duty Manager.
Reporting and Communication: Produce clear and accurate incident reports, communicate concerns effectively and ensure relevant information is passed on to management.
Health and Safety: Identify and report potential hazards, maintain awareness of site risks and support emergency procedures when required.
Reception and Site Presentation: Help maintain high standards throughout the reception, foyer, staff areas and boardroom, working with and overseeing cleaning staff to ensure these areas remain clean and presentable.
Security Systems and Equipment: Use relevant IT systems, detection systems and emergency equipment confidently and in line with site procedures.
Professional Standards: Maintain excellent personal presentation, use your initiative, remain organised and deliver a consistently professional service.
What we’re looking for?
A valid SIA Licence. A CCTV Licence would be desirable.
At least one year's experience in a corporate security environment.
Excellent customer service and communication skills, with a professional and approachable manner.
A smart and polished appearance, with the confidence to represent Ward Security and the site to a high standard.
Strong written and verbal communication skills, including the ability to produce clear, concise incident reports.
Good organisational skills, with the ability to multitask, prioritise and work independently.
Strong observation and attention to detail, with experience using surveillance, detection systems and emergency equipment.
Good IT skills and confidence using relevant security and office systems.
A proactive and resourceful approach, with the ability to respond effectively to unexpected situations and challenges.
A minimum of five years' checkable work history.
A commitment to Health and Safety, teamwork and maintaining a safe, professional environment for everyone.
What happens next? Our Talent Team carefully reviews every application and is here to support you throughout your recruitment journey. We’ll keep you informed at every stage and, whatever the outcome, we’ll always get back to you. Ready to Take the Next Step? If you’re an experienced Security Officer who takes pride in delivering excellent customer service, maintaining high standards and keeping people and premises safe, we’d love to hear from you. Apply today and take the next step with Ward Security!
