The posting
Are you an experienced Security Officer with a passion for delivering outstanding customer service? Do you take pride in your appearance, professionalism, and ability to remain calm under pressure? If you thrive in a professional environment and enjoy being part of a client-focused, front-facing team we want to hear from you. We are recruiting a highly motivated and professional Security Officer to safeguard a prominent facility in London, EC3M 5BN. You will play an important role in maintaining a safe, secure and welcoming environment for staff and visitors, combining strong security awareness with excellent customer service and a professional approach. Location: London, EC3M 5BN Pay Rate: £14.91 per hour Shift Pattern: Saturday and Sunday Requirement: Valid SIA Licence What you can expect: We offer a range of benefits to each member of our team. From day one, you’ll have access to a range of benefits, including:
Employee Assistance Programme – Free, confidential support and expert advice, available 24/7 for personal, professional and wellbeing matters.
ReWard Benefits Platform – Access discounts and offers from major retailers, travel suppliers, restaurants, supermarkets, cinemas and gyms.
SIA Licence Support – Financial support towards SIA licensing and renewal.
Life Assurance – Financial reassurance and support for your loved ones should the unexpected happen.
Training & Career Development – Access to progression, training and development opportunities to help you build your career.
Employee Referral Scheme – The opportunity to benefit from our employee referral scheme when you recommend someone who successfully joins Ward and meets the scheme criteria.
Cycle to Work Scheme – Save on the cost of a bike and equipment through salary sacrifice.
Pension – Access to a company pension scheme to help you plan for your future.
About the Role: As a Security Officer, you’ll play an important role in creating a safe, secure and welcoming environment for staff and visitors. You’ll be visible, approachable and proactive, helping to prevent incidents, respond confidently to emergencies and maintain high standards of professionalism throughout the premises. Your key responsibilities will include:
Welcome and assist staff and visitors, acting as a professional first point of contact and providing clear, helpful information in person, over the telephone and by email.
Carry out identification checks and follow the appropriate security procedures to help maintain the safety and security of the premises.
Respond to emergencies and security incidents, managing conflict appropriately, taking suitable action and escalating concerns to the supervisor or duty manager when required.
Identify and report concerns, including suspicious activity, security incidents and health and safety risks, ensuring issues are communicated promptly.
Complete accurate incident reports, providing clear, concise and detailed written information in line with management expectations.
Maintain a professional and welcoming environment, demonstrating excellent customer service and a professional demeanour at all times.
Support the cleanliness of the premises by supervising cleaning staff to ensure the reception area, foyer, staff area and boardroom remain clean, tidy and presentable.
Remain vigilant and proactive, using your initiative to identify potential problems and support the effective operation of security detection systems and emergency equipment.
What we’re looking for?
Ability to provide a minimum of five years’ checkable employment, education and/or unemployment history in line with BS7858 vetting requirements.
A valid SIA Licence.
At least one year of proven experience as a Security Officer, including a minimum of one year’s experience in a corporate security environment.
Excellent communication and interpersonal skills, with the ability to deliver clear and concise verbal and written reports.
Strong customer service skills and a professional, presentable demeanour at all times.
Good IT skills and the ability to operate security detection systems and emergency equipment.
Strong observation and organisational skills, with excellent attention to detail.
A proactive and resourceful approach, with the ability to work independently, use your initiative and respond appropriately when issues arise.
What happens next? Our Talent Team carefully reviews every application and is here to support you throughout your recruitment journey. We’ll keep you informed at every stage and, whatever the outcome, we’ll always get back to you. Ready to Take the Next Step? If you’re ready to build your career with a company that values its people and recognises the importance of excellent security and customer service, apply today and take the next step with Ward.
