The posting
Storytelling is, and will always be, the heart of what we do at Skydance.
Our vision is to build a thriving entertainment ecosystem where stories and worlds are imagined, brought to life and experienced. We create for every age and audience, anchored by the strength of our content and experiences and the depth of our connection with fans. We are creator-first, audience-focused, tech-forward, globally scaled.
Here, you’ll work with talented teams that move fast, think boldly and collaborate with purpose to deliver results. We aim high, champion the best ideas and win together, earning the trust of our employees, creators, partners and audiences every day.
If you’re energized by the opportunity to help build the next-generation global media and entertainment company powered by creativity and technology, we’d be thrilled to welcome you aboard. LET’S GO!
Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.
ㅤ
Your New Role
Warner Bros Tours and Retail brand is seeking an Ecommerce Content & Operations Manager to oversee content and creative production, product launches, onsite quality and ecommerce operations across the UK, US and Japan storefronts. This is a twelve-month contract position, supporting a growing ecommerce operation with an ambitious launch calendar and increased franchise activity over the next 12 months.
The successful candidate will play a key role in driving ecommerce best practices, establishing clear operational standards and delivering high-profile product launches across multiple international markets. This position offers the opportunity to make an immediate and visible impact within a rapidly evolving business supporting major Harry Potter franchise activity.
If you are an experienced ecommerce professional who enjoys balancing strategic ownership with hands-on execution in a fast-paced environment, we'd love to hear from you.
Your Role Accountabilities
- Oversee the end-to-end content and creative production programme across UK, US and Japan storefronts, including content planning, editorial, photography, homepage and landing page content, email creative development, tone of voice governance and content quality standards.
- Own the ecommerce product launch process across all storefronts, ensuring launch readiness through the completion of product data, assets, promotional set-up, stock readiness and risk management activities while coordinating multiple stakeholders against fixed launch deadlines.
- Support delivery of the ecommerce site roadmap by coordinating feature development, overseeing user acceptance testing and quality assurance activities, and embedding new functionality into business-as-usual operations.
- Be accountable for onsite quality, site standards and product data governance across all storefronts, including regular site reviews, performance reporting, conversion optimisation support and operational process improvement.
- Lead search, taxonomy and discoverability initiatives, including onsite SEO, search configuration, product recommendations, site hierarchy and evolving optimisation approaches.
- Oversee promotion planning and execution across all storefronts, ensuring promotions are tested, compliant, accurately configured and clearly communicated before launch.
- Lead and develop the central content team, providing structure, accountability and coaching while supporting customer service standards, franchise-wide content alignment and deputising for the Senior Ecommerce Manager when required.
Qualifications & Experience
- Proven ecommerce content, site management, trading or digital content experience within a direct-to-consumer, retail, consumer products, licensed retail or comparable ecommerce environment.
- Extensive experience owning high-volume product launch calendars or end-to-end launch processes, managing critical paths, coordinating multiple dependencies and identifying risks early.
- Previous experience leading and developing teams, alongside strong stakeholder management skills and the ability to work effectively across Brand, Franchise, Buying, Merchandising and Technology functions.
- Strong knowledge of ecommerce content management, website operations, product data governance, launch readiness, onsite SEO, UX principles, site merchandising, taxonomy and discoverability.
- Previous experience using Shopify or a comparable ecommerce platform, with experience supporting ecommerce development roadmaps and user acceptance testing activities preferred.
#M&C
Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, Skydance / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.
About Skydance
Skydance is a next-generation global media and entertainment company, comprised of three business segments: Studios, Direct-to-Consumer, and TV Media. Skydance's portfolio unites legendary brands, including Paramount, Warner Bros., HBO and HBO Max, Paramount+, Pluto TV, CBS, CNN, CBS Sports, TNT Sports, Nickelodeon, Cartoon Network, MTV, Food Network, BET, HGTV, and Comedy Central.
Some Important Details
We embrace the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit. In line with the laws of the country or region in which the role is based, this includes consideration without regard to race, color, ethnicity, national origin, citizenship status, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, marital status, pregnancy, parenthood, physical or mental disability, genetic information, military or protected veteran status, union status or any other category protected by applicable law.
If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
