Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 2 hours ago

Customer Service Supervisor

Waste Pro343 open roles

Where
Concord, NC, USA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service SupervisorWaste Pro · Concord, NC, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Waste Pro's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market. Waste Pro postings stay open a median of 5 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: first seen 2 hours ago

Waste Pro median: 5 days open

The posting

The Customer Service Supervisor will oversee the daily operations of the customer service department, ensuring high levels of customer satisfaction, efficient service delivery, and the effective management of the team. This role is responsible for training staff, addressing customer concerns, and implementing best practices to enhance the quality of service.

Key Responsibilities:

  1. Team Leadership:
  2. Supervise and guide customer service representatives to achieve departmental and company goals.
  3. Conduct regular performance evaluations and provide feedback.
  4. Customer Support:
  5. Handle escalated customer inquiries and complaints with professionalism and empathy.
  6. Develop and maintain strong relationships with customers, ensuring their needs are met.
  7. Training and Development:
  8. Train new hires in customer service policies and procedures.
  9. Organize ongoing training programs to improve team skills and service knowledge.
  10. Operational Management:
  11. Monitor team performance metrics and implement improvements when necessary.
  12. Ensure compliance with company policies and procedures.
  13. Reporting and Analysis:
  14. Prepare regular reports on customer service performance and customer feedback.
  15. Analyze data to identify trends and areas for improvement.
  16. Collaboration:
  17. Work closely with other departments to resolve issues and improve delivery of service.
  18. Participate in budget planning and resource allocation for the customer service department.

Other job responsibilities:

  • Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
  • Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate.
  • Any additional job duties that may be assigned by the Manager.

Qualifications:

  • Bachelor's degree in business administration, Communication, or a related field (preferred).
  • Previous experience in customer service, with at least 2 years in a supervisory role.
  • Strong leadership and interpersonal skills.
  • Excellent verbal and written communication skills.
  • Proficient in using customer service software and MS Office applications.
  • Ability to handle difficult situations with tact and professionalism.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Waste Pro's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Waste Pro's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Waste Pro's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.