Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 96 days ago

Founding Customer Success Lead

wasters1 open role

Where
London, United Kingdom
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowFounding Customer Success Leadwasters · London, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on wasters's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 96 days ago

The posting

Company: Wasters Limited

Location: South London (Hybrid)

Role Type: Full-Time, Early-Stage / Founding Team

​About Wasters

​We are an early-stage B2B SaaS startup on a mission to rewire the waste industry.

We are building transformational software designed to seamlessly navigate the UK's mandatory Digital Waste Tracking regulations and deliver incredible, frictionless value to our customers.

​We are moving fast, thinking big, and looking for a fanatic to join our founding team. We don't see working hard and going the extra mile as a burden; we see it as the inevitable price of building something extraordinary. If you want a comfortable, pedestrian 9-to-5, this is not the company for you. If you want to build an industry-defining product from the ground up, read on.

The Role

Due to unprecedented early demand for Wasters solution we are formalising our Customer Success function with our first dedicated Customer Success hire, meaning you are ground zero for how our customers experience Wasters. You will own the entire post-sale lifecycle, blending hands-on onboarding with ongoing, high-touch support.

​Because this is a founding role, you aren’t just following an existing playbook—you are writing it from scratch using first principles. You will evaluate the CS tech stack, map out the customer journey, and design a modern, AI-enabled operating model that allows us to scale intelligently. You will work closely with the founders to build the team, define the culture, and drive the overall success of the business.

Key Responsibilities

​Architect an AI-Enabled CS Function: Devise and implement a highly modern operating model. Choose the tools, integrate AI where it creates leverage, and build the initial playbooks for onboarding, training, and ongoing support.

​Drive Onboarding & Adoption: Lead new clients through their initial setup, ensuring they understand how to leverage our platform for their waste tracking and compliance needs.

​Ongoing Customer Support: Act as the primary point of contact for client queries, troubleshooting issues, and empowering customers to become highly effective and independent on our software.

​Feedback Loop: Serve as the voice of the customer. Translate user feedback into actionable product insights and work directly with the founders to shape the product roadmap.

​Culture & Team Building: Champion a customer-obsessed culture. As the company scales, lay the groundwork to hire, train, and manage a world-class Customer Success team.

​About You

​We are hiring talent for the long run. While prior experience in a similar role is useful, we value raw exceptional capability over specific experience. We firmly believe that highly intelligent, driven people can transition into new challenges and achieve incredible things without a traditional background.

​First Principles & Systems Thinker: You don't just copy what other companies do. You strip problems down to their fundamental truths and build scalable, intelligent systems from the ground up.

​A "Driver" Personality: You are a smart, self-starting initiator who doesn't wait for permission to solve a problem. You take extreme ownership of your work.

​A Builder: You are energized by ambiguity and love the classic early-stage startup environment. You are highly capable of creating structure where none currently exists.

​Customer-Obsessed: You possess an intense passion for making clients successful and are deeply empathetic to their operational friction.

​Hard-Working & Resilient: You understand the demands of an early-stage startup and thrive in a high-expectation, high-reward environment.

​Collaborative: You have a strong desire to work closely with the founders and are invested in the overall success of the company, not just your specific department.

​Why Join Us?

​This role offers substantial responsibility and accelerated personal growth. You are joining at the ground floor of a company poised to disrupt a massive industry.

We offer a hybrid working setup out of South London, prioritising close collaboration while maintaining flexibility. As Wasters scales, your career path is in your hands: you will have the opportunity to build out and lead the Customer Success department, or transition into another critical role within the company if you choose.

​Ready to build? Let's talk.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against wasters's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on wasters's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    wasters's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.