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Guest Services - Basketball Tournament - Phoenix, Arizona

Waterfall Technology Consulting Partners35 open roles

Where
Phoenix, Arizona, United States
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Your applicationOpen nowGuest Services - Basketball Tournament - Phoenix, ArizonaWaterfall Technology Consulting Partners · Phoenix, Arizona, United States
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Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 2 days ago

The posting

We're building a roster of qualified Guest Services Staff to support a major basketball tournament in Phoenix, Arizona, in February 2027! If you're a dependable and organized team player with strong communication skills and a passion for event operations, we want to hear from you. Join our team and help deliver a seamless, professional, and memorable experience for attendees, staff, and event partners.

YOU MUST RESIDE WITHIN A COMMUNABLE DISTANCE TO DOWNTOWN PHOENIX, ARIZONA

This is a short-term employment opportunity to support the event. Must be available for assigned shifts during the week of February 19–21, 2027, with potential additional hours for pre-event setup and post-event teardown. Must have reliable transportation.

WHAT ARE SOME OF THE RESPONSIBILITIES?

  • Welcome guests and provide tournament information
  • Direct attendees to seating sections, entrances, restrooms, and designated event areas
  • Assist with guest flow, lines, and entry procedures
  • Respond professionally to questions and escalate complaints or safety concerns
  • Support accessibility needs and communicate with event operations staff

WHAT IS REQUIRED TO WORK FOR THIS ROLE?

  • Local Availability: Must reside in the Phoenix metropolitan area or within a reasonable commuting distance
  • Reliable Transportation: Must have dependable transportation and arrive on time for assigned shifts
  • Schedule Flexibility: Must be available for event setup, event days, and/or teardown, including evenings, weekends, and extended shifts as assigned
  • Communication Skills: Must communicate clearly and professionally with attendees, supervisors, vendors, and fellow staff
  • Customer Service: Must demonstrate a friendly, helpful, professional attitude when assisting guests
  • Physical Stamina: Must be able to stand and walk for extended periods; lifting and carrying requirements depend on the assigned position
  • Teamwork: Must follow instructions, work collaboratively, and adapt to changing event needs
  • Safety Awareness: Must follow venue policies, emergency procedures, crowd-control guidelines, and supervisor instructions
  • Professional Appearance: Must comply with the event's dress code, uniform, and identification requirements
  • Dependability: Must complete assigned duties, attend required briefings, and notify supervisors promptly of any scheduling issues
  • Work Authorization: Must be legally authorized to work in the United States and complete required employment documentation
  • Background Screening: Must successfully complete a background check

PREFERRED: Prior experience in sporting events, conventions, hospitality, guest services, logistics, or event operations is preferred but not required

Third-party applicants will not be considered.

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