The posting
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
We're looking for a resourceful and proactive Agent Liquidity Admin Manager to support the effective management of liquidity operations across the country. You will help implement liquidity strategies, monitor cash availability across the agent network, and ensure that field operations run smoothly.
In this role, you'll;
Liquidity Management and Operations
- Monitor liquidity levels nationwide, and identify potential shortages or imbalances.
- Support Regional Liquidity managers in their daily operations
- Use data to drive decision-making in the Liquidity department.
- Interact with the product team for areas of improvements in working procedures/tools
- Detailed oriented with a key mastering of data management.
- Support the implementation of liquidity strategies and operational plans to meet team objectives and key results (OKRs).
- Identify priority areas and develop practical solutions to address liquidity challenges across the agent network.
- Conduct field research and investigations to understand operational challenges and improve liquidity management.
- Help ensure that liquidity-related activities are completed efficiently and that operational issues are addressed promptly.
- Record documents and classify the relevant information to support our daily operations.
Team Management and Development
- Lead a Liquidity Admin officer and support a team of field liquidity staff, including, Regional Liquidity Managers, Premium Cash Officers and assistants
- Serve as the main control tower for liquidity Operations
- Coordinate daily activities, provide operational guidance, and ensure that team members meet their objectives.
- Work with People Operations to recruit and onboard team members, providing the necessary training materials and guidance on operational best practices.
- Monitor team performance, identify development needs, and provide appropriate support.
- Promote clear and timely communication within the team and across relevant departments.
Risk Management and Reporting
- Monitor daily team activities to identify potential misconduct, theft, or operational risks, and escalate concerns promptly.
- Prepare regular weekly and monthly reports on team performance, activities trend, liquidity operations, and key challenges.
- Use spreadsheets, charts, and other reporting tools to analyze performance and support data-driven decisions.
- Document processes and develop materials that support consistent and sustainable liquidity operations.
Stakeholder Management and Continuous Improvement
- Build and maintain effective working relationships with banking partners, Cash In Transit companies, and other relevant stakeholders.
- Identify operational bottlenecks and prioritize the issues that have the greatest impact on team performance.
- Support the development and continuous improvement of liquidity processes, tools, and documentation.
Key details
- Location: You'll work from our office in Kinshasa and may travel to field locations.
- Contract Type: Permanent.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
- We help you live your fullest life now- we subsidize gym memberships and fitness classes.
- Airtime reimbursement.
- Free food and a beautiful office space
Requirements
- 5 years of experience in liquidity management or a closely related operational role.
- Proven experience managing and supervising field teams, preferably in agent operations, cash management, or cash-in-transit operations.
- Strong understanding of mobile money liquidity management and the challenges of maintaining sufficient cash and electronic value across an agent network.
- A bachelor's degree or equivalent qualification in Finance, Accounting, Business Management, or a related field.
- Strong Excel skills, including the ability to analyze operational data, build reports, and interpret trends.
- Strong French proficiency, with the ability to communicate clearly and effectively with field teams and stakeholders. English is an added advantage.
You might be a good fit if you
- Understand the liquidity challenges of a rapidly growing agent network and know how to maintain adequate liquidity across multiple locations.
- Have extensive experience in cash-in-transit operations and mobile money liquidity management in the field.
- Have led teams responsible for the efficient day-to-day operations of an agent network.
- Demonstrate strong analytical and problem-solving skills, using data to identify trends and inform decisions.
- Are skilled at documenting processes, sharing knowledge, and developing operational best practices.
- Are adaptable, resourceful, and willing to test new approaches, learn quickly, and improve existing processes.
- Communicate proactively and consistently, both verbally and in writing.
- Approach problems from first principles and look for practical, sustainable solutions.
- Consider the needs of agents and customers when designing or improving processes.
- Demonstrate ownership, tenacity, and a willingness to follow through until problems are resolved.
- Can balance field execution, team supervision, risk management, and reporting in a fast-growing environment.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
