The posting
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
Wave is now the largest financial institution in Senegal, with over 7 million users. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.
Our Distribution team plays a pivotal role in managing and optimizing our distribution network to drive user acquisition. Responsible for overseeing the daily operations of our field sales teams, they strategically grow our user base and enhance customer outreach.
Our agent operations team plays a crucial role in building and maintaining a high-performing agent network with a strategic focus on driving our agent network strategy and nurturing our agent performance.
You will provide unparalleled administrative support to both teams to help them maximize their impact.
In this role, you'll;
Data Analysis:
- Utilize strong data analysis skills to extract raw performance data from Periscope and create insightful, visual dashboards that communicate key metrics and trends.
- Prepare and deliver daily reports on agent operations and distribution team performance, highlighting insights that support strategic decision-making.
- Communicate Insights to Stakeholders through daily, weekly and monthly reports, effectively communicating findings and recommendations for progressive operational improvements.
- Drive continuous improvement on our teams through identifying opportunities for enhancing data reporting processes and methodologies, leveraging data to inform best practices across the distribution and agent operations teams.
- Collaborate cross-functionally with various teams to ensure alignment on performance metrics and objectives, promoting a data-driven culture within the company.
- Periodically review data processes, work with engineers and recommend improvements to guide various functions of the business to drive operational efficiencies.
Administration:
- Be an administrative focal contact point for our agent operations and distribution teams in different locations as well as the interim firms that employ our distributors.
- Coordinate team meetings and organize training for both agents and distributors.
- Support distribution leads to ensure distributors are recruited and managed as per internal policy and procedures.
- Ensure distributors have up-to-date contracts and are paid on time.
- Organize alignment sessions with the different teams through daily meetings and town halls.
- Be responsible for monitoring distribution and agent operations budgets versus spend and ensure full compliance with the established processes
- Be responsible for requesting, dispatching, and tracking usage of agent and distribution-related supplies while liaising with field teams
- Assist distributors with access to all relevant platforms (Slack, distributor app, field app, WhatsApp groups, etc.)and troubleshoot any issues they may have.
- Activate and deactivate agents and distributors and verify Distributor attendance.
- Share the performance of distributors regularly with their supervisors and calculate due bonuses to prepare payment files on time.
Key details
- Location: You'll work from our office in Lilongwe and may travel to different field locations.
- Work authorization in Malawi is required
- This is a permanent position
- Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months
- We offer generous health insurance for yourself and your dependents
- We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work
- Airtime reimbursement
- Free food and a beautiful office space
Requirements
- A bachelor’s degree in a business field.
- Experience supporting networks of salespeople, agents or retail networks in a back-office administrative position or similar.
- Experience running payroll for 20+ people and a strong understanding of Malawi’s labour laws.
- Excellent data analysis skills including data visualisation and advanced spreadsheet knowledge is a must-have.
You might be a good fit if you
- Are exceptionally organized, able to independently follow through on tasks and able to manage priorities effectively.
- Have experience providing administrative support to field teams in a back-office position.
- Possess strong analytical skills and can interpret sales data and metrics to drive informed decisions and draw insightful conclusions.
- Are highly attentive to detail and approach your tasks and processes with thoroughness and accuracy.
- Have the flexibility to adapt to changing market conditions, client requirements, and company priorities.
- Are a clear and proactive communicator, both on written and verbal forms.
- Are a self-starter and proactive about achieving ambitious targets.
- Always seek to improve yourself through honest self-reflection.
- Demonstrate tenacity and a willingness to go the distance to get something done.
- Enjoy teamwork, but also know how to work well independently and autonomously with minimal or no guidance.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
