The posting
Job Description
Job Summary: The Utilities and Environmental Coordinator is responsible for assisting the Environmental Compliance and Utility Manager with utilities and environmental vendor management which supports the corporate strategic plan. The position manages a balanced approach of service quality, service delivery and cost management. Review, facilitate and maintain processes to complete scheduled maintenance, urgent response requests, work orders and achieve the department’s long-range plan.
Principal Duties:
- Manage utility vendor partners with their planned services and preventive maintenance programs by scheduling and reviewing work, managing communications with stores, internal techs and any required ancillary services (scheduled utility company outages). Review billing and/or account crediting to ensure accuracy. Provide guidance and collaborate with the Construction team for new store utility account setups.
- Provide support on minor projects to ensure design specifications within approved budget amounts are met. For example, working with utility and internal partners for electrical or water meter replacement or installation.
- Work in Coupa and Tango to create billing POs to support Environmental projects.
- Actively monitor the performance of all utility management vendors to sustain Wawa brand standards and avoid utility shutoffs.
- Assist Manager in creating key vendor metrics to improve vendor service levels (SLA’s as well as utility management goals) and vendor performance. Manage service commitments with vendor partners and effectively communicate to Store Ops when required.
- Manage utility exceptions and daily maintenance in the utility bill pay platform.
- Provide support and guidance for implementation of new facility programs.
- Manage and prioritize a high volume of escalated Environmental & Utility issues received from the Call Center, Store Operations, customers, vendors, Facilities and other departments within the organization via Nuvolo, Service Now, emails and phone calls. Investigate and resolve issues, create work orders and follow through to resolution.
- Create reports for Environmental Group Vendor Managers, Store Operations and Leadership to help identify trends for service, equipment cost, preventative maintenance and other factors impacting Store Operations. Analyze work order data, work order history to assist management, make recommendations on improving service and reducing costs.
- Receive requests for large scale work. Identify and send Requests for Proposals to the appropriate vendors. Collect pertinent data and meet with vendor managers in order to review options and cost. Communicate Facilities recommendations to Store Operations for approval. Track proposals and maintain database. Work with vendor and Store Operations to schedule work and communicate progress once approved.
- Manage schedules of Facility planned services such as environmental and utility based projects.
- Accurately manage administrative functions for the work order management system Nuvolo for the environmental team ensuring service assignments are up to date and have the correct asset disposition status for accurate accounting purposes.
- Ensure vendors are properly reporting status of all work orders by following up on past due priorities.
- Work cross functionally to aligned goals with other teams including the Call Center, Construction, Accounts Payable, Internal Techs, Retail Implementation, and Store Operations.
Essential Functions:·
--Communicate effectively both orally and in writing·
--Analyze information and effectively propose solutions·
--Moderately developed consultative, facilitation, project management and presentation skills·
--High degree of professionalism and confidentiality·
--Handle multiple priorities simultaneously·
--Work independently·
--Work collaboratively with cross-functional teams·
--Strong vendor management skills·
--Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork
Basic Qualifications: ·
--Bachelor’s degree in a technical field preferred·
--Facilities, Environmental or Utilities experience preferred·
--Proficient in Microsoft Office Suite2-3 years of experience with Facilities and/or Store Operations preferred
--Experience with ServiceNow or other CMMS software
--Strong background in use of Microsoft Office Applications
--Intermediate level knowledge of Excel
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [email protected].
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
