The posting
Job Summary: The Terminal Manager is responsible for overseeing all daily operations at their assigned location. This position ensures efficient, safe, customer-focused terminal operations while managing personnel and resources, ensuring compliance with safety and regulatory requirements, and optimizing terminal performance to meet operational goals. Supervisory Responsibilities:
Oversees the operation of the terminal and staff
Ensures assistant managers and supervisors manage their teams efficiently to achieve department and organizational goals
Recruits and interviews prospective employees and chooses the best applicant based on skills, knowledge, and abilities required for the job
Provides orientation and training for new employees
Completes performance evaluations that are timely and constructive
Communicates expectations, coaches for improvement and distributes discipline when necessary according to policy
Essential Job Functions:
Responsible for the oversight of all daily operations at their assigned terminal(s) including loading, and unloading, scheduling, equipment, and inventory management
Spearheads the development and implementation of innovative protocols aimed at enhancing operational efficiency, reducing downtime, and achieving service delivery objectives
Ensures strict adherence to safety regulations, environmental standards, and company policies
Develops and oversees the implementation of new procedures to increase efficiency, minimize downtime, and meet service delivery targets
Drives organizational culture and ensures that all staff members are functioning cohesively
Maintains strong customer relationships with plants, dairies, and vendors by maintaining open communication, addressing concerns, and resolving issues promptly
Uphold and enforce safety protocols, policies, and regulatory compliance standards within the terminal, prioritizing the well-being of staff and assets
Strategically allocates resources, including personnel, equipment, and materials, to meet operational requirements while prudently managing costs
Collaborates closely with the maintenance department to coordinate timely repairs and upkeep of equipment, vehicles, and facilities, ensuring uninterrupted and safe operations
Maintains accurate records, logs, and reports for the terminal including performance metrics and incidents, and generates regular reports for management and regulatory authorities
Actively fosters cohesion and alignment across all WDT locations, promoting a unified organizational culture and shared objectives
Collaborates with other management stakeholders and the HR department on hiring and termination decisions, ensuring alignment with organizational objectives and values
Develops and oversees the terminal budget, meticulously monitoring expenses to ensure fiscal responsibility in accordance with organizational goals
Works closely with the recruiting department to drive talent acquisition and retention initiatives, ensuring the terminal's staffing needs are met effectively
Monitors Key Performance Indicators (KPIs) diligently, identifying areas for enhancement and implementing strategies for continuous improvement
Remains abreast of industry standards and best practices, continuously updating knowledge and skills to drive operational excellence
Travel within designated region
Responsible for the collection of drug and alcohol screening tests and maintaining certification per regulations
Other duties as assigned
Qualifications: Required:
High school diploma or equivalent
Valid Driver’s license in state of residency with acceptable driving record
Must be able to pass a pre-employment drug test and submit to the company random drug and alcohol program
3+ years of leadership or operations experience
Proficiency in basic computer skills including Microsoft Office applications and Google Workspace
Ability to lead and influence others
Exceptional problem-solving skills and ability to manage multiple projects
Excellent written and verbal communication skills
Ability to work any schedule including nights, weekends, and holidays, and travel as needed
Flexibility and adaptability to handle changing operational demands and priorities
Preferred:
Bachelor’s degree in logistics, supply chain management, or related field.
Valid Class A Commercial Driver’s License (CDL) with tank endorsement from state of residence
Knowledge of DOT, FMCSA, and OSHA regulations
Physical Requirements: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: Must possess mobility to work in an outdoor setting and in an office setting and use standard office equipment including a computer; operate a motor vehicle and to visit various locations; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is mostly a general laborer classification, standing in outdoor work areas and walking between terminals, maintenance shops, and Commercial Motor Vehicle (CMV) operating areas for long periods must possess the ability to lift, carry, push, and pull materials and objects weighing up to 50 pounds.
Work Environment: The duties of this job are performed in an office environment, a CMV Terminal environment, and outdoors, thereby experiencing some minor to moderate level of noise due to office/CMV equipment. Must have a working knowledge of and physically utilize personal protective equipment (PPE) to limit or prevent occasional exposure to various severe climate conditions, lighting conditions, fumes, dust, odors, oil/grease, and gasses.
Western Dairy Transport provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
