The posting
About Wealth Enhancement
Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide.
Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.
We have an exciting opportunity for a Client Service Associate! The Client Service Associate serves as a primary point of contact for clients and is the welcoming face of the office, creating a professional and exceptional client experience with every interaction. This role provides high-level administrative and operational support to financial advisors and clients, coordinates client meetings and communications, manages account and service requests. The Client Service Associate builds strong relationships with clients while maintaining confidentiality, accuracy, responsiveness, and attention to detail across all client service and administrative activities.
This role is an On-site position.
In the spirit of pay transparency, we are excited to share the pay range for this position is $21.00 to $25.00, exclusive of bonuses and benefits. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one.
Primary Job Functions
Reception / Office Support
- Greet clients; ensure office is clean and welcoming.
- Schedule meetings with product vendors/sponsors.
- Manage and distribute mail; coordinate overnight mail deliveries.
- Handle housekeeping items – stock client and staff refreshments/snacks, water plants
- Receive store/office supply deliveries and put away.
- Coordinate printer maintenance with vendor and Technology.
New Client Onboarding
- Ensures accurate completion of prospect / new client paperwork/set up.
- Follow up on funds transfer from surrendering company.
- Maintains (CRM) database and client files (Filing, copies, data input).
- Research and follow up on any issues with the Broker/Dealer, WEG Operations, and vendors.
Client Relationship Management
- Dialogues with clients to understand their personal history and build relationships.
- Prepares account transactions, deposits, withdrawals, RMDs, etc., upon advisor direction.
- Communicates to understand client requests, determines what needs to be done; communicates to the advisor or handles issue resolution, includes death claim processing.
Client Review Prep and Follow Up
- Gather client data and prepare the materials for client meetings and reviews.
- Conducts Tax Research (1099s).
- Completes any review follow up needs for client.
Industry / Product / Company Knowledge
- Demonstrates knowledge and can accurately execute against WEG’s Suitability Guidelines and operational processes.
- Understands financial and industry terminology and products.
- Working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, alternative investments.
- Attends Client Services and company educational events.
- May attend vendor presentations.
Team and Corporate Support
- Assists Advisor Team Operations to streamline processes.
- Completes operational projects to support enhancements and changes.
Education/Qualifications
- Bachelor's degree (or equivalent experience) in a relevant field
- Customer service training, knowledge, or experience
- Ability and willingness to learn financial concepts and products
- Capability to prioritize work, meet deadlines, and remain flexible under pressure
- Strong team orientation and interpersonal skills
- Ability to learn WEG’s sales model, processes, and procedures
- Proficiency in understanding financial product features and riders, and the review process
- Superior attention to detail and problem-solving skills
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office Suite or related software
- Familiarity with Salesforce and Support Org functionality
- Experience with Workday preferred
- AI literacy, including the ability to use AI tools, evaluate AI-generated content, and adapt to evolving technologies
WEG hires employees and makes decisions about their salary qualifications based on factors such as the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. To comply with state, pay transparency laws, we must disclose the entire salary grade. The entire salary grade for those who are classified as this level is $42,500 to $63,750. However, the pay range bolded above is what we expect to pay as a starting range for this position.
#LI-MR1
#LI-Onsite
Comprehensive Benefits Offerings
Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may be eligible to participate in the following benefits & development opportunities:
- Training and professional development
- Medical, dental and vision coverage (Available to full-time employees and their families)
- Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
- Life and AD&D insurance – employer paid and voluntary options
- Short-term and long-term disability, workers compensation – employer paid
- 401k with match and profit sharing
- Wellness programs and resources
- Voluntary benefits, including pet insurance
- 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
- 12 paid holidays each year (10 pre-determined and 2 floating days)
- Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
- Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)
Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700
Information provided on this application will be kept confidential and only be shared with those involved in the selection process.
Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.
Click the following link to view Federal and E-Verify posters: Link
OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.
Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.
