The posting
GAT Airline Ground Support is seeking dynamic, capable, and dependable individuals to join our team of aviation professionals. As a Station Agent, you will perform a cross-functional role, combining the duties of a Customer Service Agent and a Ramp Agent to ensure safe and efficient station operations. This position requires no prior experience, offering an excellent opportunity to begin your career in the aviation industry. Compensation & Benefits
Competitive pay starting at $17.75 per hour - The pay rate listed in this post is what the company reasonably expects to pay for this position upon hire. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.
Flight Benefits
Company-provided uniforms
Daily pay options
Paid training
401(k) matching
Opportunities for career advancement into leadership roles and other positions within the company
Position Overview As a Station Agent, you will serve as a versatile team member responsible for both “above the wing” customer service and “below the wing” ramp operations. You will be the first point of contact for passengers, playing a vital role in creating a positive airport experience. Simultaneously, you will be responsible for the safe and efficient loading and unloading of customer baggage, operating ground service equipment, and coordinating the servicing of aircraft. This position requires a professional demeanor, excellent communication skills, and the ability to work efficiently in a fast-paced environment with strict time constraints. You must be comfortable interacting with customers, proficient in using computers, and capable of working outdoors in various weather and noise conditions. The role demands flexibility to work with multiple carriers and fulfill various duties as assigned. Key Responsibilities Customer Service Operations
Greet and assist customers promptly, courteously, and professionally both in person and over the phone
Utilize airline computer systems to provide accurate flight information, process ticketing and boarding documents, record lost or damaged baggage, and manage cargo tracking
Accurately process credit card and personal check transactions, ensuring all collections are properly accounted for
Announce incoming and outbound flights clearly and accurately
Operate jetways to ensure they are in the proper position prior to aircraft arrival, and assist with the safe opening, closing, and securing of aircraft doors
Escort unaccompanied minors and disabled passengers throughout the airport as needed, ensuring their safety and comfort
Ramp & Ground Operations
Safely lift, load, unload, and transport baggage, mail, and cargo from the aircraft to the airport
Operate ground equipment such as tugs, cargo carts, service trucks, and belt loaders
Guide aircraft to and from gate positions to maintain on-time connections
Protect baggage and other equipment from damage, loss, and adverse weather conditions
Prepare the cabin for customer boarding, including cleaning seats, seat pockets, floors, galleys, and lavatories
Ensure ground equipment is available in the ramp area and bag room for upcoming flights
General Duties
Work independently, manage tasks without direct supervision, and consistently meet service standards
Adhere to safety guidelines and maintain safe working conditions for yourself and others
Communicate effectively with managers and lead agents to manage daily schedules
Display a professional and positive image, adhering to company grooming and uniform standards at all times
Requirements
Must be at least 18 years of age
High school diploma or equivalent (GED) required
Must possess a valid driver’s license with a good driving record
Ability to stand for extended periods (up to 4 hours at a time)
Ability to lift and move items weighing between 50–70 lbs occasionally
Ability to accept and process checked baggage weighing up to 100 lbs
Ability to work in extreme conditions (hot and cold weather) and small spaces
Must be able to read, speak, and understand the English language fluently
Basic computer proficiency for record-keeping, baggage routing, and processing transactions
Must be flexible to work nights, weekends, and holidays as required by operational needs
Must pass an extensive post-offer, pre-employment background check, including fingerprinting and a criminal history record check as mandated by federal law
Must successfully complete and pass a pre-employment drug test
Equal Opportunity Employer Statement GAT Airline Ground Support is an equal opportunity employer that makes hiring decisions based on business needs and the best-qualified candidates available. We do not discriminate in our hiring practices based on any protected category. Employment with GAT Airline Ground Support is contingent upon the successful completion of a drug screen, a clean driving record, a 10-year criminal history check, and proof of high school or GED completion.
