The posting
About NFM At Nonprofit Fundraising Management (NFM), our mission is to empower African American churches and African American nonprofits to expand their impact and fulfill their spiritual and community objectives. We are committed to providing culturally relevant fundraising strategies, robust donor management solutions, and personalized support, tailored to honor the rich traditions and meet the unique needs of these communities.
Through collaboration and dedicated service, we aim to enhance their financial capabilities, enabling them to serve and uplift their congregations and communities more effectively.
Work Culture While this role involves ownership and accountability, we work as a fully remote, freelance-friendly team with a relaxed and flexible approach to work, making this a great fit for self-motivated candidates who thrive in a collaborative, mission-driven environment.
Purpose of the Role This role supports NFM’s client delivery and internal operations by helping ensure that projects, timelines, and communications are organized, proactive, and well-coordinated. This role has meaningful responsibility across client services, project coordination, and workflow management. The individual in this position will play a key role in keeping client work on track, supporting leadership, and strengthening internal alignment across teams.
Key Responsibilities
1. Client Services & Project Coordination
- Coordinate day-to-day client service activities, ensuring deliverables, timelines, and communications are executed consistently and professionally.
- Maintain forward-looking client delivery calendars (quarterly and annual), incorporating client availability, holidays, campaign schedules, and other key constraints.
- Monitor progress of client deliverables, identify risks or delays, and proactively adjust timelines or escalate issues when needed.
- Support the planning and coordination of client fundraising campaigns, initiatives, and related operational deliverables.
- Provide some executive coordination support for leadership, including meeting scheduling, structured note-taking, and preparation of presentation materials.
2. Meeting Facilitation & Documentation
- Coordinate meeting preparation by gathering inputs, organizing agendas, and aligning discussion topics with business priorities.
- Document meeting decisions and action items, distributing clear recaps within 24 hours.
- Translate meeting outcomes into actionable tasks and ensure deadlines and ownership are clearly tracked.
- Track follow-ups and support accountability on agreed next steps.
3. Client Communications & Deliverables
- Draft client-facing documentation, including annual reports, newsletters, monthly mailers, and other pieces of communications and deliverables as needed.
- Ensure accuracy, consistency, and professionalism across client materials.
- Track follow-ups and responses related to client commitments and deliverables.
4. Grant Management Support
- Coordinate grant-related activities, including tracking deadlines, preparing documentation, submitting materials, and managing follow-ups.
- Maintain organized records and grant calendars to support both current and future initiatives.
5. Marketing Support
- Support internal (NFM) and client-facing marketing initiatives, including content distribution, Lunch & Learns, webinars, and other events.
- Serve as a backup resource for marketing activities as needed, assisting with logistics, communication, documentation, and cross-team coordination to ensure smooth execution of internal campaigns and congregant/donor-facing communications.
6. Systems, Tools & Workflow Coordination
- Support the organization and maintenance of ClickUp, Google Workspace, and related tools to align with client delivery workflows.
- Maintain clear file structures and documentation standards across shared systems.
- Identify workflow inefficiencies and suggest improvements that support clarity and scalability as the organization grows.
7. Additional Responsibilities
- Perform other operational, coordination, or project-related tasks as reasonably required to support leadership and organizational effectiveness.
- Adapt to new systems, tools, and processes in a growing startup environment.
Key Performance Indicators (KPIs)
- On-time delivery of client deliverables and milestones (≥90% on track).
- Client satisfaction and quality of service feedback.
- Accuracy and completeness of documentation and client materials.
- Timely and effective meeting documentation and follow-up tracking.
- Proactive identification and resolution of scheduling or delivery risks.
Skills & Competencies
- Strong project coordination and organizational skills.
- Excellent written and verbal communication abilities.
- Ability to manage multiple clients, timelines, and priorities simultaneously.
- Proficiency with Google Workspace, ClickUp, and collaboration tools.
- Detail-oriented with a practical, problem-solving mindset.
- Strong interpersonal skills and a client-service orientation.
Education & Experience
- Associate or Bachelor’s degree in Business Administration, Communications, Project Management, or a related field, or no degree & equivalent experience.
- 2+ years of experience in client services, project coordination, operations, or similar roles.
- Experience supporting client-facing teams or service delivery environments preferred.
Role Interactions Internal: CEO, COO, Marketing, Client Services, Operations External: Clients, Vendors, Partners
Pay: $25.00 - $30.00 per hour
Expected hours: 25 hours per week
Work Location: Remote (US Only)
Important Notice: Please do not contact any staff members of NFM unless you are requesting special accommodations, in which case we’d be happy to accommodate. All other inquiries should be directed through this official application channel.
