Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 15 hours ago

Customer Success Associate to Web Manuals

Web Manuals International AB

Where
Malmö, Skåne län, Sweden
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success Associate to Web ManualsWeb Manuals International AB · Malmö, Skåne län, Sweden

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Web Manuals International AB's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 15 hours ago

The posting

At Web Manuals, we’re redefining aviation with our state-of-the-art SaaS solutions. Our mission? To revolutionize how aviation professionals work while reaching new heights of innovation and service. As a bootstrapped company, we chart our own course, breaking barriers and setting our sights on the stars and beyond. We’re proud to offer an environment where you can soar, both professionally and personally, and explore a world of opportunities within an international team. With offices in Malmö (HQ), San Diego, New York, Sydney, Singapore and Barcelona, we’re growing rapidly. Now, we’re on the hunt for a Customer Success Associate to join our team in Malmö! Take the leap and join Web Manuals on our journey to revolutionize aviation - apply today!

About the role As a Customer Success Associate, you’ll help our customers get the most out of the Web Manuals product suite, from their first day as a customer and onward. You’ll take part in onboarding projects, build your own customer relationships, and make sure our customers feel supported every step of the way. Your goal is to make sure customers not only stay with us, but grow with us. The better you know your customers, the better you’ll spot where Web Manuals can help them do even more. You won’t be doing this alone. You’ll have a knowledgeable and experienced team by your side to support you as you learn and grow in the role. This is a great opportunity for someone who loves working with people and wants to make a real impact on both our customers and our company’s growth.

Your key responsibilities Plan and run customer onboarding projects, making sure they’re delivered on time and leave customers happy Take ownership of a portfolio of smaller customer accounts with lower ARR, driving their success and identifying opportunities for growth and expansion Drive renewals and grow the value of your accounts by identifying and closing upsell opportunities Get to know your customers’ workflows, challenges and goals so you can help them get maximum value from our platform Build long-term relationships with customers through regular check-ins, meetings and on-site visits Keep customers up to date on product releases, new features and upcoming events Work with other teams to advocate for customer needs and help drive product improvements Keep customer information accurate and up to date in our CRM and internal systems Handle invoicing of licenses and project fees according to our processes Escalate more complex or commercial questions to your team manager when needed

What we're looking for A bachelor’s degree or equivalent practical experience Experience in a similar role A customer-first mindset and a genuine interest in understanding what customers need Strong communication and interpersonal skills Fluency in English, both spoken and written A technical aptitude and a problem-solving mindset, and comfort picking up new software and systems A structured way of working, so you can manage your time and keep several tasks moving at once You thrive in a fast-paced, evolving environment and enjoy working with others to reach shared goals A commercial drive and a natural eye for opportunities. You enjoy turning great customer conversations into growth.

Other information Start date: ASAP Location: Malmö Work extent: Full time Travel: Regular customer visits and occasional internal events As part of our recruitment process, we use the Predictive Index (PI) assessment to ensure a great fit between your skills and our company culture.

Posting text belongs to the employer. Removal requests: contact us.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Web Manuals International AB's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Web Manuals International AB's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Web Manuals International AB's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.