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Open nowPosted 18 hours ago

Support Executive

Webito12 open roles

Where
Surat
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Your applicationOpen nowSupport ExecutiveWebito · Surat

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Early applications get read.

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Share of postings closed within
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  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted 18 hours ago

The posting

Experience: Fresher to 3 Years

Job Location: Ahmedabad (On-site) | Surat (On-site)

Department: Product Support

Company Overview

Webito is an innovative IT services and product development company delivering SaaS platforms, ERP/CRM solutions, automation systems, and enterprise-level digital products. We empower businesses through scalable, high-performing technology solutions worldwide.

Product Overview:

VedCool is an all-in-one, cloud-based school management software designed specifically for Indian schools. It simplifies daily operations such as attendance, fee management, exams, transport, and parent-teacher communication. With 24/7 support and secure data handling, VedCool helps schools operate more intelligently and efficiently.

About the Role

We are looking for a customer-focused and technically sound Support Executive to assist customers with product-related queries, troubleshoot issues, and ensure smooth product usage. The role involves providing online support and onsite customer assistance, including product guidance, issue resolution, and user training.

Key Responsibilities

  • Provide online and onsite support to customers for product-related queries and technical issues.
  • Assist customers with product setup, configuration, and usage.
  • Troubleshoot reported issues and coordinate with the BDE and Implementation teams for timely resolution.
  • Handle customer calls, emails, WhatsApp queries, and support requests professionally.
  • Visit client locations when required to provide hands-on assistance and training.
  • Maintain records of customer issues, resolutions, feedback, and follow-ups.
  • Help customers understand product updates, features, and best practices.
  • Ensure customer satisfaction through timely responses and effective problem-solving.

Required Skills & Qualifications

  • Bachelor's degree in IT, Computer Science, or a related field is preferred.
  • Good communication and customer-handling skills.
  • Basic technical knowledge and the ability to understand software products.
  • Strong troubleshooting, analytical, and problem-solving abilities.
  • Ability to explain technical concepts in simple language.
  • Comfortable with online support and onsite client assistance, depending on location.
  • Willingness to travel to client locations when required for onsite roles.
  • Basic proficiency in MS Office, email communication, and computer operations.

Webito Infotech: https://webitoinfotech.com

Vedcool: https://vedcool.com/

LinkedIn: https://linkedin.com/company/webito-ai

https://www.linkedin.com/company/vedcool

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