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Open nowPosted today

Business Analyst, ServiceNow SaaS (Public Sector)

WEBSPARKS PTE. LTD.

Pay
SGD 6,500 – SGD 8,500 a month
Where
Singapore
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Your applicationOpen nowBusiness Analyst, ServiceNow SaaS (Public Sector)WEBSPARKS PTE. LTD. · Singapore

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Share of postings closed within
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  2. 4.8%3 days
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  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted today

The posting

  • 1-year contract, renewable
  • Hybrid work arrangement
  • Government project

We are looking for an experienced Business Analyst to support the development and maintenance of business systems. The role will involve a ServiceNow SaaS development project, as well as enhancements and ticket resolution for existing .NET and Java systems.

Responsibilities

  • Gather, analyse and document business and system requirements.
  • Work with users, technical teams and outsourced vendors throughout development and maintenance projects.
  • Prepare and review business and technical specifications, including user stories, test cases and test scenarios.
  • Coordinate user acceptance testing (UAT), quality assurance activities and user testing.
  • Monitor vendor deliverables and help ensure work meets agreed requirements and quality standards.
  • Track system enhancements and support the resolution of incidents and service requests.
  • Identify and follow up on security findings, risks and remediation actions.
  • Support project planning and delivery using Agile and Waterfall approaches.

Requirements

  • Bachelor’s degree or diploma in Business, Information Technology, Engineering or a related field.
  • More than five years of experience as a Business Analyst, including work on system development and maintenance.
  • Experience working with both Agile and Waterfall delivery approaches.
  • Experience supporting development and maintenance projects, including UAT and quality assurance.
  • Experience working with outsourced vendors, reviewing deliverables and coordinating user testing.
  • Able to prepare and review business and technical documentation, such as user stories, test cases and security or risk remediation items.
  • PMP certification or practical project management experience.
  • Proficiency with requirements and project management tools such as JIRA and Confluence.
  • Experience with ServiceNow SaaS development, and .NET or Java systems, is preferred. /Ref: T24-286

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