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Open nowFirst seen 4 days ago

Director of Student Accounts (Bursar)

Webster University51 open roles

Where
Saint Louis, MO, USA
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Your applicationOpen nowDirector of Student Accounts (Bursar)Webster University · Saint Louis, MO, USA

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Webster University postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 4 days ago

Webster University median: 2 days open

The posting

Essential Duties & Responsibilities

  • Provide strategic and operational leadership for the University’s student accounts, billing, accounts receivable, cashiering, payment processing, refunds, collections, and reconciliation functions.
  • Ensure accurate and timely assessment, processing, posting, reconciliation, and reporting of student financial transactions, including reconciliation of student accounts to the general ledger.
  • Develop and execute the University’s accounts receivable and collections strategy, including monitoring aging, delinquency, collection performance, and overall financial exposure.
  • Oversee payment arrangements, account holds, write-offs, promissory notes, third-party billing, and external collection-agency relationships in accordance with University policy.
  • Establish and maintain effective internal financial controls, including segregation of duties, approval authorities, reconciliations, documentation, cash controls, and appropriate audit trails.
  • Ensure compliance with applicable federal and state requirements, Department of Education regulations, FERPA, PCI-DSS, University policies, and other requirements governing student financial operations.
  • Partner with Finance and internal/external auditors on financial reviews, audit activities, year-end processes, corrective actions, and resolution of identified control or compliance issues.
  • Identify, assess, and mitigate financial, operational, compliance, and control risks associated with Bursar operations.
  • Lead, supervise, develop, and evaluate Bursar/Student Accounts staff; establish clear performance expectations, accountability, service standards, cross-training, and appropriate backup coverage.
  • Serve as the functional leader for Bursar-related student information, accounts receivable, payment, and financial systems, partnering with Finance and IT on implementations, integrations, testing, upgrades, and optimization.
  • Establish and monitor key performance indicators for receivables, aging, collections, billing and transaction accuracy, refunds, reconciliations, service performance, and other critical Bursar operations.
  • Lead continuous improvement, automation, standardization, and process redesign initiatives to strengthen financial controls, operational efficiency, service delivery, and business continuity.
  • Provide leadership and resolution for complex or escalated student financial matters, ensuring policies are applied consistently and students and families receive accurate, timely, and professional service.
  • Partner with Financial Aid, Registrar, Enrollment Management, Finance, Academic Affairs, IT, and other University stakeholders to address systemic issues and ensure effective coordination across the student financial lifecycle.
  • Provide University leadership with financial analysis, operational insights, risk assessments, and recommendations related to student receivables, financial operations, policy, systems, and opportunities for improvement.

Education

  • Bachelor’s degree in Accounting, Finance, Business Administration, or a closely related field.

Experience

  • Minimum seven years of progressively responsible higher-education student financial services experience, including significant responsibility for student accounts, accounts receivable, billing, collections, refunds, and reconciliations.
  • Minimum three years of demonstrated leadership experience in financial operations, accounts receivable, compliance, risk management, or internal controls. Bursar, Deputy Bursar, Assistant Bursar, or comparable position with broad responsibility for student accounts, billing, receivables, collections, refunds, reconciliations, financial controls, compliance, and staff leadership. Comparable experience will be considered.
  • Minimum three years of direct supervisory/management experience, including responsibility for staff performance, development, and operational outcomes.
  • Demonstrated experience managing the full student accounts lifecycle, rather than a single specialized component of Bursar operations
  • Demonstrated experience with financial controls, audit readiness, regulatory compliance, and operational risk management.
  • Demonstrated experience analyzing accounts receivable aging and collection performance and implementing improvement strategies.
  • Experience with student information systems, ERP/financial systems, electronic payment platforms, and related financial technology.
  • Demonstrated experience leading significant process improvement, systems optimization, or operational change.

Comparable titles may be considered when the candidate demonstrates equivalent breadth of responsibility, leadership accountability, decision authority, and Bursar-level operational experience.

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