The posting
Email Operations Manager
Short Summary:
This role provides backend support to senior strategists, essentially acting as a project manager to ensure tracking and delivery of operational items and alignment with strategic vision from the senior.
What you’ll do: Track delivery of all items related to email (copy, design, Klaviyo set up) and assist the QA process Write copy for brands that you work with while also making revisions, aligning on their brand & brand voice, and make edits within figma to push for approvals Liaise with internal team members on said deliverables to track progress & keep projects always moving forward & on track Provide progress reporting to the senior strategist and clients on a regular basis Ensure compliance with SOPs in all stages of email development
Mission Statement
Email Operations Managers at Well Copy act as a vital support link between senior strategists managing around 8-14 ecom brands and their operational pods. All while ensuring that there’s a steady flow of delivery and maintaining our agency standards. Their mission can be summarized in two words: operational excellence.
Core Responsibilities:
Project Management Tracking of all assigned deliverables across all three verticals (Klaviyo development, copy, design) from brief to delivery for senior strategists Quality Assurance Reviewing all said deliverables and acting as the first point in a thorough process of quality assurance to guarantee top level deliverables Strategic coordination Communicate directly with the senior strategist & occasionally clients to ensure alignment between briefs and overall strategy with the output from the pods. Compliance Generally insuring compliance with internal standards of work plus regulatory standards when applicable
Requirements
A background in Project Management within a marketing agency setting, with email marketing being strongly preferred. Experience inside of Klaviyo as an end user or as a contributor. Preferred: exposure to copywriting/design in an email marketing setting. Project management certs are a big plus.



