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How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Day (United States of America) Liaison Full Time - 36 Hours - PPP Day Shift 12p - 8:30 pm Great Benefits The liaison Position reports directly to food and nutrition management. Key responsibilities of the role include entering meal preferences within the scope of diet restrictions and delivering meals to patients in a professional, courteous, and efficient manner. Required to confirm the accuracy of the tray against the patient's order and reconfirm the correct tray is delivered to the correct patient using two patient identifiers. Represents the hospital and department in a professional and caring manner. Instructs patients in the meal ordering process. Assumes the role of patient advocate. Delivers nutrition supplies to units as ordered. Completes all other job duties as assigned. Core Responsibilities and Essential Functions: Ensures the Safety of Patients and Team Members (according to Hazard Analysis Critical Control Points (HACCP) and County Health Department Guidelines) * Washes hands frequently and appropriately wears gloves. Performs hand hygiene upon entering and exiting patient rooms. * Follows infection prevention practices, including personal hygiene expectations (i.e., fingernail length and finish) and reports potential risks. * Maintains all work areas in a clean and organized manner; free of spills and fall hazards. * Delivers patient trays and verifies patient identity using two patient identifiers. * Verifies menu selections are accurate & compliant with diet order; seeks approval or clarification of diet compliancy from Patient Meal Services Leadership and/or Clinical Dietitian. * Escalates food allergy and diet consistency concerns to Patient Meal Services Leadership and/or Clinical Dietitian. * Promptly reports adverse food reactions and outside food consumption by patients. * Monitors and records food and/or equipment temperatures as applicable; immediately correcting/escalating out of range occurrences. * Stores food and/or supplies using proper labeling, dating and rotation methods. * Operates equipment according to all safety guidelines and escalates any unsafe conditions (i.e., frayed electrical cords). * Uses IT equipment appropriately and protects confidential information including passwords. Ensures Positive Service Outcomes * Follows department work schedule (including weekends and holidays) and arrives at the work station prior to task start time. * Sets up, maintains, and breaks down workstation according to area requirements. * Follows written and verbal instructions and station responsibilities with accuracy and attention to detail. * Completes area checklists and forms, as assigned. * Operates and cares for equipment according to manufacturers and area specific guidelines. * Remains flexible to support other team members across the department to achieve desired service outcomes. * Assists patients with menu selections, including but not limited to food preferences, allergies and other diet information in a timely manner. * Enters menu selections in the nutrition service software accurately and in a timely manner. * Verifies patient satisfaction with meals and conducts internal patient satisfaction surveys. * Delivers meals to patients that meet their needs according to their cultural, spiritual, ethnic and age-specific considerations. * Obtains additional items for patient meal trays, either left off or added on by the patient, as appropriate with diet order. Seeks approval for non-compliant meal requests. Delivers meals to patients throughout the day. * Retrieves dirty trays from patient rooms and assists with soiled meal tray carts on patient floors. * Prepares and delivers snacks to various units across the hospital. * Performs department duties to include, but not limited to: Dish room, rolling silverware, floor stock replenishment, supplies requisitions, break room and general clean up. * Intervenes and resolves customer service issues as necessary; uses judgment to escalate customer service concerns to supervisor to ensure effective customer service recovery. Engages in Efforts to Create a World Class Work Environment * Follows work areas uniform specifications, i.e., clothing and shoes are neat and clean. * Collaborates with team members and Leadership to meet the goals and objectives of the Department and Hospital. * Communicates in a respectful manner and in terms that are clear and concise. * Respects the cultural traditions of team members and customers. * Maintains competency in nutrition service software utilized for patient meal services. Performs other duties as assigned Complies with all WellStar Health System policies, standards of work, and code of conduct. Required Minimum Education: High School Diploma / GED General-Preferred Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated. Additional License(s) and Certification(s): Required Minimum Experience: Hospital food service experience and customer service experience Preferred Required Minimum Skills: Must exhibit outstanding interpersonal skills required to work well with others. Must be able to demonstrate basic knowledge of modified diets. Candidates must also possess adequate phone skills for interacting with our customers (internal and external) and perform duties in a very busy environment. The individual must be able to communicate and understand the English language, both written and orally. The candidate must be able to maintain a positive attitude in all customer/patient interactis. Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more. Nationally ranked and locally recognized for our high-quality care and inclusive culture, Wellstar is one of Georgia’s largest and most integrated healthcare systems. Every day, 24,000+ of us work together to provide personalized care for patients at every age and stage of life – and our team members are the foundation of that care. Mission, Vision & Values At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients’ and team members’ expectations, while transforming healthcare delivery. OUR MISSION: To enhance the health and well-being of every person we serve. OUR VISION: Deliver world-class healthcare to every person, every time. OUR VALUES: We serve with compassion We pursue excellence We honor every voice Culture of Excellence Wellstar consistently receives attention and accolades from national organizations that set the standards for world-class care. Our system-wide practice of safety principles, assessing and addressing errors and seeking feedback from our patients and customers continually earns recognition for advances in safety and quality. Featured on the FORTUNE “100 Best Companies to Work For” list and Seramount 100 Best Companies list, we not only provide top-notch care for our patients, but also foster the culture of Wellstar as a Great Place to Work.
