Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 99 days ago

Global Services Specialist - Applications (OA)

wenco24 open roles

Where
Perth WA, Australia
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowGlobal Services Specialist - Applications (OA)wenco · Perth WA, Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on wenco's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 99 days ago

The posting

We are currently hiring for 2 Global Services Specialist - Applications (OA) positions to join our Services Team.    The Global Services Specialist will work with Customers and Partners globally to ensure the correct implementation and usage of Wenco solutions, including the Open Autonomy (OA) product. The Specialist will analyse data, formulate, develop, and document proposals and enhancements to improve the Wenco Products and solution to meet the end user’s business needs. This role operates on a 12-hour shift roster.   Key Deliverables and Responsibilities In Office Services

Provide phone, email and remote access support for existing customers and partners Provide technical solution input to Wenco and partner Sales and Marketing on new customer opportunities and projects. Assist Wenco and partner support organizations to record/document all client issues through to resolution using Wenco’s issue tracking system Review and contribute to product documentation Participate in formal training, but also maintain knowledge of the evolving system through reading and information sharing with other engineers Consult with Product Management on system use cases for product development Collaboratively work with Wenco Development Teams, Regional Support teams, and Product Management ensure Wenco applications and solutions are functioning correctly and delivering value to end user Work a rotating 12-hour shift roster, and be flexible and available outside of scheduled shift hours as required to attend to client and project related issues Analyse and reproduce issues/bugs Participate actively in quality risk assessments Investigate customer issues and identify the root cause of problems Document results and feedback Provide input for Technical Writing team with customer-facing documents Facilitate internal and external training

Remote or On-Site Services

Identify and document end user requirements Provide pre-implementation planning and support services Provide post-implementation solution configuration, validation and assist customer/partner in initial use of solution Provide end user/partner training on solution, including one-on-one and classroom training on the use and administration of the system to ensure technology adoption. Support Client Services organization on troubleshooting of software, hardware, and interface issues Work a rotating 12-hour shift roster, and be flexible and available outside of scheduled shift hours as required to attend to client and project related issues

Experience and Knowledge

10+ years relevant experience as in engineering, computer science, or mining, or technology sector preferably at top tier mining customer. Experience in implementing and supporting mining FMS and autonomous haulage solutions, including the Open Autonomy product. Both hardware and software. Experience in supporting mining FMS, Autonomy, high Precision and Asset Health solutions.  (Wenco Open Autonomy, Modular, Hexagon, or Caterpillar) will be advantageous. Experience in project implementation and change management Experience with IT systems, software programming and data base systems is a plus Experience creating and delivering presentations to technical audiences.

Skills and Abilities

Understanding of mining operations, as well as with IT systems Ability to understand business problems and how to apply technology and processes to meet problems Ability to set objectives and develop plans Proactive problem solver, with strong analytics and ability to map analysis to business priorities Ability troubleshoot and provide solutions Ability to use Microsoft Office tools (Excel reporting, Powerpoint presentations and Word) Experience in Change Management for maintenance processes a plus Good communication skills (report creation, written and verbal communications) Excellent listener and consultative communicator Proven self-starter with ability to turn objectives into actions and results Strong integrity and team player in support of Wenco culture Ability to travel internationally Ability to work a rotating 12-hour shift roster Leads by example; seeks opportunities and has a positive outlook, does not seek to blame or deflect Verbal and written English communication – professional, clear and understood by others the first time, able to adjust style according to situation. Takes initiative to pursue issue resolution or suggest ideas and improvements Cooperation/Teamwork – conveys a sense of teamwork, respectful of others, seeks to work towards a common goal. Dependable and delivers a consistent good standard of work Works diligently at achieving results and able to ‘own’ a problem so that results are achieved Open to accepting views or recommendations of others in order to achieve successful results for the customers, Wenco, HCM and all other relevant stakeholders; Promotes and displays knowledge-sharing behaviors; seeks to improve knowledge sharing

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against wenco's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on wenco's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    wenco's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.