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Open nowPosted 11 days agoWe saw it 69 min after it went up

Customer service specialist

Weploy15 open roles

Where
Braeside
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Your applicationOpen nowCustomer service specialistWeploy · Braeside

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The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. Weploy postings stay open a median of 20 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted 11 days ago

Weploy median: 20 days open

The posting

About the Opportunity

We're looking for a friendly, adaptable and customer-focused Customer Service Consultant to join a well-established team within the waste management industry.

Based in Braeside, you'll be the first point of contact for customers, assisting with general enquiries, waste collection bookings, invoice queries and service-related requests.

This is an initial 2-month contract, ideal for someone looking for an immediate opportunity to utilise their customer service skills within a supportive and collaborative team.

What You'll Be Doing

  • Responding to inbound customer enquiries via phone and email.
  • Assisting customers with waste collection bookings and service requests.
  • Managing enquiries relating to missed bin collections and waste services.
  • Investigating and responding to invoice queries and discrepancies.
  • Communicating clearly and professionally with customers and internal stakeholders.
  • Using internal systems to update customer information and manage service requests.
  • Ensuring all customer enquiries are handled efficiently and accurately.

What We're Looking For

We're looking for someone who is reliable, switched-on and brings a positive attitude to the team.

Ideally, you'll have:

  • Previous experience in a customer service or call centre environment.
  • Excellent verbal and written communication skills.
  • Confidence handling inbound calls and managing customer enquiries.
  • Strong email writing skills, with the ability to communicate clearly and professionally.
  • Good attention to detail, particularly when reviewing invoices and customer information.
  • The ability to adapt to changing priorities and learn new systems quickly.
  • A proactive approach, strong work ethic and reliable attendance.

Desirable experience:

  • Exposure to Microsoft Dynamics.
  • Experience using phone systems such as 8x8.
  • Previous experience in administration, billing or service-based industries.

What's on Offer?

  • Monday to Friday, 9:00 am – 5:00 pm.
  • $37.58 per hour + superannuation
  • Initial 2-month contract.
  • Immediate start.
  • Supportive and welcoming team environment.
  • A positive workplace culture with regular team celebrations, lunches and social events.

Location & Requirements

  • Based in Braeside, VIC.
  • A current driver's licence and access to your own vehicle are essential, as the location is not easily accessible by public transport.
  • Full Australian working rights are required.
  • Office-based.

Interested?

If you're a reliable and customer-focused individual who enjoys helping people and working as part of a supportive team, we'd love to hear from you!

Apply now to be considered.

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