The posting
SUMMARY:
Responsible for supporting the mortgage loan process by working with the MLO and customer to gather, organize and review required documents and reports for a Mortgage Loan Application to be considered for approval by Underwriting. Assist in preparing approved mortgage loan requests for Closing.
CUSTOMER SERVICE SKILLS:
Willingness to provide a level of service which will clearly differentiate us from our competitors.
INTERPERSONAL SKILLS:
Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Accept the loan application and related file in Encompass from MLO.
Prepare a complete and paperless loan file in Encompass for Underwriting.
Determine that the application fee (credit, flood, appraisal) and related GL tickets are in file.
Confirm that a sales agreement is in file for purchases.
Collect required documents and reports to process a mortgage loan request.
Order required reports: appraisal, flood certification, title search or title insurance and tax transcripts (form 4506T)
Perform preliminary review of the above reports upon receipt.
Organize file as required in the Encompass system for each type of loan.
Review loan application, disclosures and required documentation for completion and accuracy.
Application is complete and accurate based on supporting documentation.
Disclosures are complete and signed by customer as required.
Review and verify income information and review or prepare self employment income analysis.
Verify assets and sufficient funds for require equity, pre-paid expenses and closing costs.
Review credit report and compare it to reported debts and payments.
Determine if any required documentation is needed.
Complete a welcome call to customer: review loan terms, application process and required information.
Follow up for documents not returned in a timely manner or incorrect documents such form 4506T.
Run high cost test and DU/LP.
Submit completed paperless file to Underwriting.
Take status calls from customer, MLO or realtor.
Notify customer and loan officers of underwriting decision.
If loan is approved, gather information required to clear any outstanding loan conditions.
Assist in coordinating closing and send file to Closing.
Consistently meet processing milestones as established by Bank.
Must provide exceptional, professional service to mortgage customers, originators, underwriters and closers.
OTHER REQUIREMENTS:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank’s policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Strong customer service skills.
Ability to process all Portfolio and all Secondary Market loans.
Ability to review personal and business tax returns to determine qualifying income.
Strong organizational and time management skills.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of the organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages
Experience and proficiency with Microsoft Office and mortgage loan processing software.
Ability to deal with problems involving several concrete variables in standardized situations
Able to multi-task under sometimes stressful conditions.
Ability to accurately type 30 WPM.
ADDITIONAL INFORMATION:
The wage range for the Mortgage Loan Processor position is $25.50 - $28.50 per hour and eligible for approved overtime. The position includes 17 days of PTO (Paid Time Off) and 5 days of STD (Short Term Disability), 11 annual paid holidays, and 1 annual float holiday.
WesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. WesBanco also offers 401(k) with employee match.
Associate's degree (A.A.) or equivalent from two-year college or technical school; or minimum six months experience and/or training; or equivalent combination of education and experience required.
