The posting
Are you ready to make an impact?
West Monroe is hiring a Director with deep insurance industry and consulting experience to join our growing Insurance practice in our Chicago office.
West Monroe has been delivering significant value to insurance carriers and brokers for over a decade, including portfolio work for private equity firms and significant work in data, analytics, and AI. As the Insurance practice continues to grow, this role comes at a critical time as insurers navigate rising claims costs, increased M&A activity, evolving customer expectations, and the need to integrate advanced technologies such as AI and machine learning.
In this role, you will serve as a senior client and practice leader, helping insurance organizations address strategic business and technology priorities across customer engagement, modern data platforms, claims and contact center automation, and insurance analytics. You will help clients identify opportunities, develop clear transformation roadmaps, and deliver measurable business outcomes.
What You Will Do
Client Delivery
- Lead high-complexity engagements with accountability for scope, budget, staffing, profitability, quality, and client outcomes.
- Serve as a trusted advisor to senior insurance executives, providing strategic guidance on industry challenges, operating models, technology modernization, data, analytics, and AI.
- Apply deep understanding of the insurance value chain across carriers and brokerages to shape strategies and solutions.
- Advise clients on leveraging data and AI to improve risk management, reduce losses, increase financial value, and enhance customer and employee experiences.
- Lead account management activities and build strong executive relationships across complex client accounts.
- Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations for clients, exercising sound judgment in evaluating outputs.
- Apply AI technologies (e.g., generative AI, automation tools, data models) to enhance insights, improve delivery efficiency, and elevate the quality of client outcomes.
Business Development
- Originate leads and identify opportunities within existing accounts and new client relationships.
- Lead complex pursuits, change orders, extensions, and strategic growth opportunities from opportunity identification through close.
- Serve as the go-to relationship leader for pursuits, shaping solutions and executive-level proposals.
- Build West Monroe’s presence and reputation within the Insurance market through client relationships, industry engagement, and thought leadership.
Practice Development
- Help define and execute the growth strategy for the Insurance practice, including new offerings, assets, and market opportunities.
- Develop and share industry perspectives, methodologies, and approaches that differentiate West Monroe.
- Lead, coach, and develop next-generation leaders while helping recruit and retain high-performing talent.
- Foster an inclusive, collaborative culture and contribute to the continued growth and development of the practice.
What You Will Bring
- Proven success achieving in-market revenue expectations and originating or expanding client relationships.
- 10+ years of consulting, professional services, or relevant insurance industry experience, including leadership of complex engagements.
- Deep expertise across the Insurance value chain and a perspective on the industry’s future.
- Strong experience with customer relationship strategies, technology modernization, data and analytics, AI, and/or operations transformation.
- Executive presence with excellent leadership, communication, relationship-building, and problem-solving skills.
- Experience integrating AI tools (e.g., ChatGPT) into day-to-day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs.
- Ability to travel 25 to 50%.
- A commitment to inclusion and diversity, and openness to new ideas and perspectives.
- Ability to work permanently in the United States without sponsorship.
Based on pay transparency guidelines, a reasonable expectation for the salary range for this role is listed below. Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity. Employees in proximity of our Seattle, Washington DC, Los Angeles, New York, and San Francisco offices will have a geographic premium applied to this salary scale.
Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.
National
$200,000—$250,000 USD
Other consultancies talk at you. At West Monroe, we work with you.
We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.
The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.
At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.
You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.
West Monroe is an Equal Employment Opportunity Employer We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to [email protected].
Please review our company disclosures regarding use of artificial intelligence during the hiring process. West Monroe uses the BrightHire platform to record live interviews so our team can capture notes more accurately, stay focused on the conversation, and continually improve our interview process. You can review our privacy notice for more information about this process and how recordings are used. If you have any questions, reach out to [email protected].
If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.
