The posting
The Field Supervisor Assistant's role involves visiting the home, clients, and caregiver staff in the field. Your primary responsibility will be to ensure that the care plan is sufficient for the client and that the caregiver staff meets those needs. You may also be involved in a 6-week follow-up, either via phone or in person, after-boarding clients.
Field Supervisor Assistant is responsible for:
Handling calls on the first or second incoming groups as needed for quality assurance and to support our 24/7 call center. Providing communication support and ensuring calls do not go to voicemail is a high priority for our organization. In this role, your primary responsibility would be taking incoming calls and either routing them to the correct individual or engaging in problem-solving depending on the caller's needs. You would work within scheduled times to manage open shifts and call-outs, handle front-line communications, and delegate tasks to the appropriate staff members. Please note that you would not be responsible for new scheduling tasks unless specifically delegated by the Regional Scheduler.
Field Supervisory Assistance Responsibilities: • Documents and reports to care coordinators when there is a change in client status, change in service requirement, change in staff assigned to a case, or any unsatisfactory performance. • Participates in evaluating field staff regarding punctuality, reliability, assignments, and related matters. • Participates in the evaluation of client care plans every 90 days as needed. • Productive and uses time efficiently. • Follows instructions, is punctual, and attendance is acceptable. • Cooperates with care coordinators and with clients/family members. • Shows interest, asks questions, and seeks information. • Reporting: Enter necessary quality management and reporting responsibilities and reports as assigned by the Agency Director. Performs other duties as assigned. This may include building timesheets, assisting with product development, assisting with payer modification/billing adjustment projects, or simply filing or answering phones and providing customer service. Qualifications: High School Graduate At least two years of training and experience in home/health services. Excellent verbal and written communication skills (Spanish/English bi-lingual is a plus) Must have criminal background check. Must be organized and task oriented Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy. Excellent typing skills, the ability to listen to over the phone and type what you hear is particularly important.
The desired candidate will possess the following: • Excellent communication and organizational skills. Being bilingual is a plus! • High school graduate or equivalent GED with two years of Home Care experience. • Able to work independently, demonstrating sound judgment. • Basic computer skills plus ability to learn scheduling platform in ERSP. • Typing skills: we do require that you type a speed of 60WPM or greater, 70-90 WPM is a plus. • Must have a car. • Be available once a month as required for on-call duty outside of regular office hours. • We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
