The posting
Job Description
Westfield Country Club is excited to announce the part-time job opportunity of dining room host and food runner/busser. This position is a dual role at the club, offering experience at two highly interactive, guest-facing positions at the club. Organizational skills are developed and tested in the role of host, where reservation details are very important, and lines of walk-in customers must be greeted promptly and delegated to server sections properly to ensure proper flow in the dining room. Meanwhile, the host needs to answer incoming phone calls and handle to go orders with effortless grace. Your role is incredibly important to avoid over seating, chaos, and customer dissatisfaction at the club. Are you up to the challenge?
As a food runner/busser, menu knowledge and service timing are learned quickly as you act as the liaison between the fast pace of the kitchen and the calm of the dining room without letting the guests see you sweat. Easy, right? This is the step between no restaurant experience and working as a server, and the host position at Westfield Country Club will teach you what you need to know to become a knowledgeable server.
The Spring of 2026 will open with a brand-new clubhouse, a state-of-the-art dining room and bar, a new pool facility, and an exciting new menu and concept. Join a new food and beverage team where personal development is a promise, where every member has the opportunity to contribute and learn, and where every member of the team is valuable.
Pay starts at $11 per hour plus tips.
Job Summary
The Host is responsible for performing various food service operations tasks such as taking reservations, seating guests, setting tables, bussing and cleaning tables, answering phones, taking and processing to go orders, running food, and ensuring assigned workstations are properly setup and stocked for assigned shifts. The role ensures sanitization in compliance with proper food safety and organization standards and performs side work tasks related to the operation of the dining room. This role works as part of a team in the club food and beverage department and will need to work and communicate well with support staff, including servers, managers, cooks, dishwashers, and bartenders. Hosts will be assigned to events from time to time if business needs dictate.
Job Responsibilities
- Prepares work area for daily operations by making sure the designated workstations are properly stocked and sanitized.
- Learns and operates the software to process and organize reservations and other dining room management applications.
- Courteously answers phones according to company standards and provides assistance to callers.
- Achieves the high standards of quality, production, cooperation, and service set by the company for our employees, guests and customers.
- Operates and cleans beverage dispensers, coffee brewers, and other foodservice and beverage equipment.
- Works cooperatively and effectively with peers and leadership to complete team tasks, serve as back-up for other team members as assigned and minimize customer service issues.
- Learns the menu items, garnishes, appropriate sauces, sides, and utensils to accompany specific items. Can expedite items from the kitchen pickup window, identifying menu items by sight and delivering them to the proper customer at the proper table according to printed tickets.
- Cleans food preparation areas, work surfaces, and dining areas.
- Monitors supply inventory levels and notify supervisors when supplies need to be replenished.
- Assists in the maintenance and cleaning of the dining room and server areas in compliance with all food safety and Hospitality standards of quality.
- Greets customers courteously, answers questions professionally and accurately and escalates issues to leadership as necessary.
- Operates cash registers or point of sale systems to process customer payments accurately for to go orders. Counts and reconciles cash transactions at the end of shifts and ensures proper documentation.
- Works collaboratively with other food service staff, such as cooks, bartenders, and supervisors, to ensure smooth operations and efficient customer service. Communicates effectively and assists team members as needed.
Job Qualifications
- 0 - 2 years of experience in Hospitality Management or a related field.
Behavioral Competencies
- Collaborates
- Customer focus
- Communicates effectively
- Decision quality
- Nimble learning
Technical Skills
- Customer Service
- Safety and Security Systems
- Telephone Handling
- Cash Handling
- Reservation Systems
- Table Management
- Time Management
- Point of Sale Systems
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
About Us
Founded in 1848, Westfield is a global leader in property and casualty insurance, delivering superior risk insights and innovative solutions to customers through a diverse portfolio of insurance products. Westfield underwrites commercial, personal, surety, and specialty lines of coverage through a network of leading independent agents and brokers in the United States and specialty products through Lloyd’s of London Syndicate 1200. As a mutual insurance company with more than 3,000 employees, Westfield has revenues in excess of $4 billion and more than $10 billion in assets.
