The posting
Job Description
Job Summary
The Bartender is responsible for providing guests with beer, wine, cocktails and other beverage services at the organization's catering locations. The role sustains a high level of customer service through demonstration of working bartender knowledge and courteous and professional customer interaction. The role creates and serves a wide range of beverages to customers in a prompt, friendly, and professional manner and is responsible for preparing cocktails, pouring and serving drinks, handling cash transactions, and ensuring a pleasant and enjoyable bar experience for customers.
Job Responsibilities
- Prepares and serves a variety of alcoholic and non-alcoholic beverages, including cocktails, beers, wines, and mixed drinks, according to standard recipes and customer preferences.
- Greets customers, takes drink orders, and provides friendly, prompt, and attentive service.
- Engages with customers, answers their questions, and makes recommendations based on their preferences.
- Handles cash and processes customer payments accurately.
- Maintains an organized cash register and ensures proper documentation of transactions.
- Displays a thorough understanding of different types of alcoholic and non-alcoholic beverages, their ingredients, and appropriate serving techniques.
- Stays updated with current beverage trends and new products.
- Adheres to local and state alcohol service regulations.
- Monitors customer alcohol consumption and intervenes when necessary to prevent overconsumption or underage drinking.
- Follows health and safety guidelines, including proper handling of glassware, adherence to food safety practices, and maintaining cleanliness of the bar area.
- Reports any maintenance or safety issues to management.
- Sustains a high level of customer service through friendly interaction and conversations with guests.
- Collaborates with other hospitality team members as needed to ensure a high level of customer service is provided.
- Makes recommendations on beverage selections based on knowledge of menu and products.
- Communicates with the Culinary team regarding the menu and special request items.
- Understands how each Hospitality location operates and ensures thorough knowledge of event specifics.
- Maintains quality and function of equipment and storage spaces by following correct operating and cleaning procedures.
Job Qualifications
- 0-2 years of experience in Bartending or a related field.
- High School Diploma or General Education Diploma (GED) and/or commensurate experience.
- Must be 21 years of age or older due to the serving of alcoholic beverages.
Behavioral Competencies
- Collaborates
- Customer focus
- Communicates effectively
- Decision quality
- Nimble learning
Technical Skills
- Mixology
- Responsible Alcohol Service
- Bar Setup and Maintenance
- Cash Handling
- Knowledge of Bar Equipment and Tools
- Inventory Management
- Drink Presentation
- Glassware Selection and Usage
- Beverage Knowledge
- Customer Service
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
About Us
Founded in 1848, Westfield is a global leader in property and casualty insurance, delivering superior risk insights and innovative solutions to customers through a diverse portfolio of insurance products. Westfield underwrites commercial, personal, surety, and specialty lines of coverage through a network of leading independent agents and brokers in the United States and specialty products through Lloyd’s of London Syndicate 1200. As a mutual insurance company with more than 3,000 employees, Westfield has revenues in excess of $4 billion and more than $10 billion in assets.
