The posting
Mō te tūranga | About the Role
The Delivery Lead in Transformation and Customer Operations is a key role providing leadership of one of more approved Enterprise Change initiatives or workstreams within one of our Critical Transformation Programmes. The role is to manage enterprise-wide initiative/s within a Programme of work that deliver business and/or technology solutions enabling Westpac to achieve its strategic goals, business benefits and outcomes.
- Project Planning and Execution. Managing enterprise-wide initiatives within agreed scope, time, cost and quality from initial identification, refinement of the requirements, scope and solution design, to delivery of change and embedding in the business and IT ensuring alignment with wider delivery plans and priorities.
- Delivery Framework and Governance. Ensuring initiatives adhere to all internal policies and standards, reporting meets Transformation Office requirements and maintaining compliant initiative governance and reporting management.
- Stakeholder Communication and Engagement. Working with internal business and project stakeholders, vendors and third parties to ensure successful delivery of projects and ensure open and frequent lines of visibility to stakeholders.
- Resource Management. Ensuring initiatives are resourced correctly, sponsors are engaged and aware of progress and all risks to delivery are identified and managed.
- Risk and Issue Management. Identify, assess and mitigate project risks and issues to minimise impact on initiative delivery and outcomes. Develop risk management strategies and monitor and escalate to Programme Manager, Portfolio Director as necessary.
- Financial Management. Manage initiative budget and forecasting and ensure financial accountability and transparency.
- Perform related duties as assigned, within the scope of role and as required by Programme Management.
Nā tāu rourou | What will you bring?
- Strong understanding of Project Management lifecycle and experience applying to practical situations
- Extensive experience leading large-scale transformation initiatives involving multiple teams, complex processes, and cross-functional dependencies.
- Demonstrated ability to identify complex risks, lead project reviews and develop risk mitigation strategies
- Good understanding of Agile methodology and ability to breakdown scope into epics, stories and prioritise effectively.
- Leading complex business and technical change projects in a corporate environment.
- Strong internal and external stakeholder management and communication skills
- Banking experience preferred
Westpac Hei Wāhi Mahi | Working at Westpac
Immersing yourself in a supportive team environment, and receive some of the best banking, and lifestyle benefits in the market along with:
- 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
- Additional purchased leave options up to 4 weeks per year
- Banking benefits, insurance discounts and superannuation scheme
- Career growth – we promote internal capability; we have programmes that recognise star performers
- Generous parental leave – and top up government paid parental leave
- School holiday subsidy - help you balance work and family during school holiday
- 2 Volunteer days per year
Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. We’re a place where you can bring your whole self, your ideas and your ambition, and have the support and opportunities to keep growing. Here, you can do meaningful work, make a difference for our customers and be part of something bigger. Because when we each bring our best and bring it together, there’s no limit to what we can achieve.
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to build a team rich in different perspectives, experiences and abilities. We encourage people from all walks of life to apply, including those who are neurodivergent, have chronic health conditions or disabilities. Your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, tē katia tātou | Together, we’re unstoppable
Applications close:
19 November 2026
