The posting
DEADLINE FOR APPLICATIONS
8 November 2026-23:59-GMT-04:00 Atlantic Standard Time (Dominica)
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
ABOUT WFP
The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of extreme weather shocks.
At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.
To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.
WHY JOIN WFP?
- WFP is a 2020 Nobel Peace Prize Laureate.
- WFP offers a highly inclusive, diverse, and multicultural working environment.
- WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
- A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
- We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
The position is based in the WFP Country Office in the Dominican Republic and is responsible for supporting UNHAS Haiti international flight operations. The incumbent provides operational support through both office- and airport-based activities. The position has an administrative reporting line to the WFP Dominican Republic Country Office and a technical reporting line to the Chief Air Transport Officer (CATO), UNHAS Haiti.
KEY RESPONSIBILITIES:
- Support the implementation of UNHAS Haiti international flight operations in the Dominican Republic, contributing to safe, timely and efficient service delivery.
- Carry out operational coordination and day-of-operation support for international flights, both in the office and at the airport, in line with WFP Aviation standards and established UNHAS Haiti procedures.
- Support check-in, passenger handling, document verification, boarding coordination and final passenger reconciliation, escalating issues to the supervisor as required.
- Provide timely and professional customer service to passengers and user organizations, responding to routine queries and following up on operational matters to facilitate smooth travel arrangements.
- Liaise with relevant airport authorities, service providers and operational counterparts to support the implementation of flights and related passenger processing activities.
- Maintain accurate operational records, files, trackers and related documentation to support reporting, traceability and continuity of operations.
- Assist in the preparation, review and follow-up of operational and administrative documentation related to international flight activities.
- Contribute to process improvements in operational coordination, passenger handling and related administrative workflows in order to strengthen efficiency and service quality.
- When needed, also support the DR CO with flight approval process, reviewing, compiling, implementing, and organizing required documentation, and coordinating with relevant stakeholders to facilitate timely submission and processing.
- Perform other related duties as required by Chief Air Transport Officer (CATO), UNHAS Haiti.
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:
- Experience in customer service is required. Experience in passenger handling, check-in activities, and airport support related to air transport operations is desirable.
- Experience in day-of-operations coordination is required. Experience in supporting flight operations and liaising with airport authorities, service providers, passengers, and operational counterparts is desirable.
- Experience related to international flight processing and approval procedures is desirable.
- Experience in maintaining operational records, trackers, and filing systems, as well as providing accurate administrative support, is required. Experience related to aviation operations is desirable.
Education: Completion of secondary school education. Post-secondary certificate in air traffic control, flight dispatch, aeronautical engineering or related field is essential for Air Operations roles, desirable for Air Movement roles.
Language: Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station’s language, if different.
Women and qualified candidates are especially encouraged to apply. WFP does not tolerate discrimination and does not discriminate on the basis of HIV/AIDS.
WFP has a zero-tolerance policy toward discrimination and does not discriminate on the basis of HIV/AIDS; furthermore, it is committed to workplace diversity in terms of gender, nationality, and culture. People from minority groups and people with disabilities are also encouraged to apply.
All applications will be treated with the strictest confidentiality.
Visit the following website for more information about the work of the WFP: http://www.wfp.org
WFP LEADERSHIP FRAMEWORK
WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.
Click here to access WFP Leadership Framework
REASONABLE ACCOMMODATION
WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: [email protected]
NO FEE DISCLAIMER
The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
- All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.
- We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.
- If you experience technical issues while submitting your application, you may contact us at [email protected]. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.
- At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.
- Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.
All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
